Montecito Pointe Apartments

So montecito pointe was recently taken over by a new company (Rk properties) and from the very beginning you could see a change. Work orders getting done promptly, Amenities changing to things we could actually use and were nice. I recommend highly now

Montecito Pointe over all is a great place with nice apartments. The two bedroom is nice and spacious. Killer service from the guy in the front office. I highly recommend checking it out.

So apparently the property was bought by another company recently... and what a change... things actually get fixed and done in a timely manner, the old "resident lounge" is actually usable and designed for the residents, its clean and the people in the office actually talk to you with respect. Whatever this new company is doing is working.

Within the 3 months of living here, I am already considering leaving and finding somewhere better. Anyone looking to live here should be aware of the following:
1. Nick will not respond to any of your emails or messages. He is the property manager and he has failed at his role. Any message sent to him will be read and discarded. He just simply does not care to deal with any problems after you sign the lease, and you will feel like you are talking to a wall. He leaves work early.
2. There WILL… be miscommunication. Nick failed to speak to maintenance about our repairs. It has taken me several emails to get Nick to send people out to fix the things that were promised in our contract. They don't care to hear anyone's complains about the freezing swimming pool that cannot be used, or the lights on the stairwell that are broken. I spoke to a front desk person and explained that I cannot pay rent during the week due to work. He told me that it was fine - as long as I paid it within the first week. I later found out that this was a big lie, and when I went to pay it the first minute I could, I was charged a $100 late fee. I demanded to speak to Nick, but they told me they would charge me an additional fee if I decided to wait till the next day to speak to Nick. I was later sent a letter by a law office claiming to take legal action, and a note on my front door demanding that I vacate the property. This was all because rent was paid ONE day late. Miscommunication from their end resulted in me paying the late fee.
4. This place is dirty! Not only will you find trash littered throughout the property, you start to feel as though the only nice place is the front desk. The gate at the entrance has broken multiple times, and the gates on the sides rarely open in the morning. The pool is grimy, and it looks like it hasn't been cleaned in years. I had to bother Nick many times so that he could get someone to power-hose our hallway - and that still wasn't done correctly! They hired a company to paint the apartments, and paint is now all over the kitchen floor, in the tub, on the carpet, and on the lights. It has completely ruined our apartment!
If you're looking for an apartment where you won't be spending most of your time - live here! If you're looking for a home where you can destress, enjoy and feel welcomed - don't live here! RK Properties has done a terrible job so far, and Nick should NOT be leading this effort. Read More