Enclave Apartments

I am pleased to recommend The Enclave Apartments to prospective tenants. During the pandemic I was able to easily apply for and obtain a lease for a lovely 2-bedroom unit without having to visit in person. The office staff was extremely helpful and accommodating, particularly when Spectrum mistakenly delivered my modem and router weeks before my scheduled move in. When I arrive the unit was immaculate. I had a couple of very minor maintenance issues that were quickly resolved by the friendly… maintenance staff. The neighborhood is quiet, but the location in Southeast Reno is close by to a large variety of local businesses, including the new DMV branch. Now that Spring has arrived I can see the grounds are well maintained. All in all this is a very pleasant place to live. Read More

Enclave Apartment has a lot of green landscape. This is a gated community, makes me feel secure. The apartment is spacious. Beautiful balcony. I love the fact that I can do my laundry inside the apartment. I can't even hear my neighbors. The office staff are one of the nicest folks i have ever met. If you have any problem, the maintenance folks show up right away. This is home sweet home.

The staff is very friendly and helpful, safe place , the property is well maintained.

For the love of all that is good do not be fooled by this AWFUL complex. Yes, the units are pretty when they are shown to you and it looks like a lovely place to live. I am very budget conscious and also very safety conscious. Willing to make sacrifices to get both those things. This place is NOT WORTH IT. Please do not waste your time. When I moved in I was charged over 2 grand in deposits and fees. I meticulously documented and photographed the apartment at move in. The complex harassed me… over my dog while turning their head at my neighbors dogs. I once had an issue where my toilets water would not stop running and it was running up my water bill. I gave them permission to enter while I was at work and came home to find the maintenance man had used all my clean towels and my CLOTHES from my laundry basket to soak up the toilet water and then tossed them soaking wet on the carpet in the hallway. I called them about it and they told me sorry but oh well. I had to toss half of the clothes because they were damaged and ruined by the gross water. The apartments above were constantly flooding and doing damage to my unit and I was told at LEAST 10 different time they would need me to be present at my apartment all day for them to come inspect and I had to call in to work to wait for them.
The worst of all though was when I moved out.
Remember that $2000 I paid in deposits? Well I was expecting to get a pretty good chunk of that back. Especially since the apartment was nicer than when I moved in. I got sick of their awful service and had multiple repairs and cosmetic issues fixed on my own dime in the time I had lived there. I got $200 back. I even asked for a note of proof when I dropped off my keys and ended up charged for them and told the note "wasn't sufficient evidence"
I could go on but character limits will stop me here Read More