Autumn Woods

Overall a nice place to live. Thankfully had quiet neighbors. Often when requiring maintenance to our unit, it was not fixed and there was no follow up. The AC/Heat unit is extremely loud in Unit. Some of the office workers were unhelpful, disrespectful, and rude, specifically when speaking over the phone. I always made sure to go down and ask questions if I could. Wish there was way to make online payments. Bonus was having cable included. During the winter, roads were not plowed until later… on in the day and frequently iced over, making it dangerous to walk to even take the garbage out or get your mail. Read More

02-10-20 / We have been living here at Autumn Woods for 4-5 years now and absolutely enjoy it out here. Love the location, setup of our apt., and neighbors. We’ve had neighbors come and go on each side of us and above us but that is to be expected. People have bought homes or moved out state. Or some people you can never ever please. If we had an issue Maintenance, they have always been here next day and they are very kind, professional and their work is Great. We’ve met almost the entire… maintenance team and each one is very professional and kind. My husband hired maintenance to hang up our curtain rods and he did a fantastic, quick and professional job. Wow! We THANK OUR MAINTENANCE TEAM FOR THEIR FAITHFUL PLOWING of our car parking areas. This winter twice our MAINTENANCE TEAM came to PLOW the SNOW and I quickly put on my winter duds and called the office to see if the SNOWPLOW TEAM was going to come back because I was getting ready to move my car. The office said yes, they will be back. Also, I asked to park our car in the Office parking lot and they said “yes!” So, our car spent the day at the office until the SNOW PLOW TEAM came back to plow our driveways, since we missed their morning SNOW PLOWING! If I ever see a job opening in that office I want to work, there. THANK YOU TO OUR MAINTENANCE HARD WORKING TEAM! “Audra Lane Resident!” Read More

I have two good things to say about Autumn Woods - one for each star:
1. It is, unfortunately, the actual best Brockport has to offer.
2. They evict the worst tenants (as in the coke-dealing, party-having, objectively bad neighbors).

We were the first renters of our brand new apartment and we immediately experienced problems. Most of the time we lived with invasive giant ants. The features were not built for full grown adults, such as sufficient hot water for a whole person's 7-minute shower,… or carpet that doesn't form a rut after 2 months of habitation. You can hear EVERYTHING your neighbors say and do. Even normal conversation levels will carry through the wall. You will be intimately involved with your neighbors, without choice. You will even know their waste habits because the dumpsters overflow often, it becomes everyone's business.

Speaking of neighbors, no one will clean up after their own animal. Be aware of that if you have kids you think will want to play in the grass.

Community staff. One of the times maintenance was in our apartment, they shattered a family heirloom and tried to hide it. We discovered broken glass and, only when confronted, did they own up to it.

These apartments are only 'good' relative to the other options you have in Brockport where tenants go after they get evicted from Autum Woods. Read More

It has been almost two weeks now since I put a deposit and application in at these apts and every time I've called to check up the office tells me oh we'll get back to you by the end of the day I just called them and they said oh we are just waiting on the terms can i call you back in one minute I said fine they apparently didnt care to do their job as I was sitting in the parking lot because if I didn't get approved i was going to pick up my deposit and not two minutes after they told me they… would call me back they were walking out and locking up the office this is the rudest most disrespectful thing I have ever dealt with will not be moving in even if I'm approved that's for sure Read More