Rye Village Apartments

This property is in a great location and the apartments are spacious, the area is generally quiet. However, the new management and ownership have really ruined the experience. They have increased rents quite a bit year by year, yet the quality of service, cleanliness, and responsiveness have gone down. There are rodent and insect issues, depending on which building you are in. And they simply do not handle issues. The washer/ dryers are ancient and haven't been cleaned in a long time. Some of… the buildings smell bad depending on the day and weather. All of their service vendors are different and worse than previous management. This used to be a great place to live. The issue is there are limited options in Rye, and they know they will always be able to fill this place up. So I am not happy, but I'm sure they will never have an issue renting out my place when I leave. In my opinion, they will only do the bare minimum to keep this place afloat. Unless you have an emergency you will not hear back in a timely manner. Read More

Have lived here for a little over 4 years. I love my large and sunny apartment and the great parking! Proximity to restaurants, bars, beach, Rye metro is wonderful. Here are the downsides: Maintenance is not what it was with our former management. We used to have landscapers clean up our areas every Monday morning like clockwork. Now under new management, it seems to happen at random. Results are ratty lawns, dirty hallways, basements, etc.. You have to harass property management with… multiple phone calls, etc.. in order to get a response. If you're going to call yourself "Luxury" by all means, make sure you look and act like luxury. These buildings were built in the 1940s, therefore very squeaky floors and moldy bathrooms. Super thin ceilings/floors. Some brilliant person thought it was a good idea to have townhouses above and single person units below. You can hear and feel everything your neighbor above you is saying or doing. If they're on their stairs, it feels like the earth is about to explode. I've had to train myself to get used to it because I love the neighborhood. Still deciding on whether I will renew next year. However, these are what you can expect if you decide to live here. Good luck! Read More

Additional onsite staff seem to be needed to handle service requests of individual tenants while also dealing with building-level conditions/problems (water and boilers). .
Onsite personnel seem to be hampered by "upper management" in responding to some requests.

No return calls, no return text messages. Do not live here.