Communities at Channingway

I lived here for about three years and, overall, had very few maintenance issues. Repairs such as leaky faucets, toilet problems, and light bulb replacements were handled promptly, and the maintenance team did an excellent job with snow and ice removal. They deserve recognition for their hard work, especially during winter storms.

Unfortunately, my experience with the office staff was much different. I frequently had questions ignored or closed in the resident portal without an answer, with... staff insisting I call instead of responding in writing. Important documents were also misplaced on more than one occasion. After moving out, I had not received my security deposit statement more than 30 days later, so I referenced Ohio law in a follow-up email. Rather than addressing my concern professionally, I received a sarcastic response from the assistant manager stating that "a simple phone call would have sufficed" and that quoting the Ohio Revised Code "does not make the mail move any faster."

The maintenance staff deserves five stars, but the office staff's communication and professionalism significantly detracted from an otherwise positive experience. Judging by their responses to other Google reviews, this appears to be a recurring issue. Instead of arguing with residents online, management would be better served investing that energy into improving customer service and professional communication. Read More

This place is truly terrible. The amenities described are barely functional. The gym is more of a safety hazard than a gym, with nearly every piece of equipment being broken, and the pool described is almost always dirty. There is constantly trash littering the parking lots and grassy areas within the “gated community,” and there are still shingles laying around from storms earlier this year. I say “gated community” because the gate is laughable. If it ever is actually working, the fact that it... opens for anybody, during the day, is a safety concern. Furthermore, the security cameras they claim to be “all over” the gated community exist only on the corner of the building where the model resides so they can conveniently point them out to you on your tour. The communication between admin and the resident halts to a snail’s pace the moment you sign the lease. They’re happy to take your money, but they couldn’t care less about your quality of life. It is really unfortunate because I looked forward to moving here when I toured. It has potential but with staff that are rude and not receptive to feedback, I fear it will only go downhill. Do yourself a favor and look elsewhere. Read More

We lived here for three years and didn’t have very many problems except in regards to the office staff. The location was great and the space was great. It is cheap quality place but rent is significantly less comparatively, so we didn’t mind. The only thing is everything is so cheap that it is unreasonable to expect it to be in new condition when you leave. Meaning, don’t expect your deposit back and expect to be charged more. We spent 2 days cleaning the apartment and still got charged for... various things. In regards to the staff, they are very rude and don’t communicate amongst each other. So be sure to document everything and get everything in writing, because when they have a miscommunication you will be the one at fault. They are too prideful to admit wrong and instead make you feel stupid for even talking to them. I’ve lived in apartments where the staff is much more hospitable and there to help you instead of to just take your money. Also, just fyi there happened to be some car break ins recently Read More

I lived in these apartments for a year and maintenance would take about a week to actually show up if I kept bugging them, but otherwise good luck getting someone to come by to fix anything. A/C and dryer would randomly go out maybe once a month. Now I know several other tenants who never had issues like mine, but they would have their own things going on. Management is extremely unorganized and unprofessional, like speaking with you is the bane of their existence. Once I first moved in with... some roommates, I paid $60 for a holding fee so I could get my own unit once my lease was up. They took my money but didn't hold an apartment for me... so I will not be living here again and honestly there are cheaper apartments in the same area with better amenities. Read More

I think from the beginning of coming here, my thoughts on this place improved a ton. Newer staff and management i believe has really done well. They’re always updating things, they just did the roof, and saw a note today saying they’re painting and to take off our patio furniture. I live closer to Menards and our tree line is gorgeous. Anytime i need maintenance the people come within a couple business days at most. I really like it here. The landscaping is also always kept up. And i feel safe... walking around and strolling with my baby. Read More