The Commons @ Pilot Butte Apartment Homes

Maintenance did a great job creating a facade of cleanliness and orderliness of the apartment grounds by using a leaf blower to stir dust and dirt around in the stairwells, yet if you had a maintenance request in the unit, best of luck to you. During winter we had a leak in the window of the second bedroom due to all the rain and snowfall of the season and it leaked onto our furniture and personal items. Thankfully, we put in a maintenance request to get it fixed before more damage could be… done. I am happy to report our maintenance request was eventually honored....in the middle of March...by one elderly crew member walking into the room and saying they would call someone to get it caulked from the outside....oh and that didn't get done for another month. Stellar job maintenance crew.

In terms of management, yikes! Move out procedure was difficult as we had to call multiple times to get updates on what needed to be done for moving out. It seemed there was a clear level of disinterest in us as tenants once we were no longer providing more cashflow for the apartment owner. We spent a full day after we moved out sweeping, scrubbing, mopping the floors, cleaning the windows (we weren't gonna get dinged for window grime), vacuuming the floors, cleaning the bathrooms, you get the idea. It was real awesome getting 1/4 of our deposit back for "cleaning fees, painting fees, and carpet repair". I guess no matter what we will get charged for window grime. Don't forget I said the apartment was disgusting and grimy when we first moved in. We tried the whole "leave it better than you found it" approach but either we are blind or they are greedy.

I will say we did have one cat that scratched some of the carpet in the second bedroom entry way, but $400 to repair an entry way? Maybe I should get into the carpet repair business if it's that lucrative, or maybe management is being dishonest and up-charging repairs. We were charged at a previous residence for the same thing, but to the tune of $150, which was understandable and we took responsibility without complaint. Management will bite you any chance they get to keep as much of your deposit as possible. So even though they say small nail-holes are allowed, it turns out you're going to get charged for cleaning and painting. What an absolute joke. Read More