The Preserve at Darby Creek

The office’s response is slow and tells me there are no available units, although it shows available here. Ask for a tour, no tour; ask for a room, no room! If there is no availability, just don’t post it as available online. I wasted my time waiting for their response with a “no” answer.

The townhouse we rented over a year ago, and just signed another lease. We moved here from out of state and the office staff worked with us because we had never even seen the apartment until the day we moved in. There have been a lot of improvements over the year and with improvements and workers here all the time, sometimes things get over looked, the staff have always dealt with my issues in a timely matter.

I believe the 1- 2 star ratings for poor customer service by current residents. I called three times in a week just for information before seeing all the negative remarks--- a week later no one had returned any emails or voice messages (Not to mention, there is a different contact number for them on every site). They obviously are interested in new business, so there is no possible way they are interested in maintaining current business if I were a tenant. NEXT!

We love living here however the management is aweful and it has ruined our experience. They do not return calls, maintenance does not fix any problems requested, and management does not care about complaints. Also construction is going on and the workers have no consideration for the residents. This place have the potential to build a nice community but the management is going to run out all decent people.