The Hudson at Cane Bay

I have lived here for 6 months and it is the worst experience I have ever had at an apartment complex. The people that live above me are loud until all hours of the night. Maintenance takes at least 7 days to respond to any maintenance request, they do not schedule with you when requested and obnoxiously knock on the door until you answer. The management office is a whole other story. They don’t answer emails, they don’t enforce their own rules/regulations and when you go there to talk to them... there is a 1/4 chance they are actually there. The complex has dog poop everywhere and the few bins they have to throw it out are always overflowing. Boats take up about 1/4 of the parking and another 1/4 is taken up by flat beds or box trucks. 10/10 do not recommend living here. Read More

Could this be a great complex?Yes. Is it? No.
Great location minus all the construction around. The pool, fitness center, and leasing office are great. The overall quality of the apartments however, is not as advertised. Trash all over the grounds, no one cleans up after their pets, not nearly enough pet waste stations, and the apartment was not cleaned prior to our move in (cob webs, dirty countertops, lint and trash behind the dryer, paint splatters on the floor, and the blinds and other... surfaces were filthy). There are no ceiling fans in the bedrooms, no drawers in the bathrooms, and not enough kitchen storage. On top of that, we had several maintenance issues within our first 3 weeks. The keys didn’t work, the lock was broken, water pressure in one shower was bad, and the other shower door leaked water. The issues on their own weren’t a huge deal, but all of them together really feels like we’re overpaying for the quality. Then to top it off, we were awakened one night by the smoke detectors to find one dripping water. Had to call emergency maintenance. The maintenance staff is nice and the front office staff has been..comparable to that of other apartments. It is not the fault of the office staff, but the quality of these apartments is not as advertised and severely overpriced. To call it luxury living is completely inaccurate Read More

My air conditioning unit has been broken since 10/2. I have requested multiple times for it to be fixed and I keep getting the runaround as to why it is not fixed. I received an email on 10/18 stating my request has been placed on hold until 10/31. Extremely poor customer service, and good luck trying to get in contact with them.

Nice place to live, excellent neighborhood to the family, very good facilities like pool and public areas and very kind people in the office.

I guess the saying is true, “You get what you pay for”. My husband and I were hoping with The Hudson being in a newly up and coming area (Nexton/Cane Bay) we would have a pleasant living experience, but unfortunately that was not the case.

In the 1.5 years we have lived at The Hudson, the TV in the gym has never worked and the stationary bike has never been able to connect to the Wi-Fi, despite bringing this up to staff multiple times. We have had more than one issue with rent and other... associated costs that required me to reach out to the FCA corporate office and/or a manager at a different FCA complex to have the issue resolved.

We have had items stolen from the bed of our truck, the speed limit is not followed in the complex and there are no speed bumps, allowing people to drive very quickly – so I would not consider this a safe place to live or walk around, especially for children.

The grounds are not well kept, there is frequently trash and debris throughout the parking lot and flowerbeds. Staff frequently takes up the “Future Resident” parking, as well as the assigned handicapped spaces/wheelchair buffer (typically where the staff golf cart is parked).

Maintenance entered our apartment twice without permission regardless of a “Do not enter” memo in our account. (We have a pet and need notice to secure him before entry). We are frequently unable to retrieve our packages out of the package room for several days after delivery due to the keypad being broken, stating “There are no packages to be retrieved” or the office staff not being in the office during business hours. The package room itself is overfilled with packages that have been in there for at least a month. I have personally witnessed two elderly residents with walkers unable to retrieve their packages because they are unable to navigate the walker inside the room with large boxes all over the floor.

We also noticed the garage door opener is not working, nor is the garage door locked, we were able to push it up easily. Again, there was no one in the office to notify (during business hours), thankfully we were there to empty out our unit.

If you’re considering The Hudson, do yourself a favor, save yourself some pain and suffering and look at one of the many other apartment communities within Nexton.
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