Avalon of Hermitage

The office staff is nice, always pleasant. The grounds are clean and well-kept. Maintenance comes in a timely manner.

I've been here 1 month. I regret moving here every day. Because of the roaches. Most of my belongings are still in bins; I don't want to unpack in the middle of an infestation. I've complained multiple times to the office. Every single time, they say pest control will come to spray on Friday. At this point, it's just gaslighting. They never come.

I know with multifamily housing... pest control is a never ending war. You have to stay vigilant. However, they're not doing anything at all. The Roaches are winning.

I profoundly regret moving here. The anxiety of finding another roach crawling on my coat as I grab it to leave for work is debilitating. Roach PTSD is something I never thought I'd deal with. Not in my own home, anyway. This is not the standard of living that I've worked so hard to create for myself.

Move here at your own peril Read More

Half the amenities are broken or can't actually be accessed, we lived here for a year and they never fixed out broken patio door, the hot water doesn't work, no parking, loud neighbors, stolen packages, broken entry gate. Just don't stay here. And if for some reason you do, don't expect them to be in the office, ever.

The new management here is amazing. Savannah and Cheryl in the office are both very friendly and eager to help. They worked with us to get a unit we love. DJ the maintenance man is great and has always been there to help us with anything we've requested right away. I feel that everyone really cares about the tenants and treat us with kindness.

Everything has truly been great!

5 stars for their spacious and modern apartments. Plus, the office staff is wonderful, Always helpful and very pleasant to work with.

This place could be great. The landscape is nice and the apartments are reasonably sized. They're not cheap but affordable. That's about it when it comes to pro's.
The con's? The apartments are poorly maintained, ours had a serious slant all over, especially in the kitchen. You had to push the fridge door all the way in because gravity would open it back out!!
Maintenance staff would always tell you 'well this place was built 25 years ago so there's nothing we can do'!. Same excuse when it came... to the heating system not working during the ice storm last year or the AC being dead when temperatures started rising. They tried to cut corners with both before realizing they'd have to get new equipment.
They'd give you a 'bonus month', naturally after you stay and pay for a whole year. Then, if you don't extend your lease and they find out that you're moving out, they rush you and tell you they promised(!) someone else that they could move into YOUR unit weeks before your deadline is up!!
Don't even dream about getting your deposit back.
Even if you go back and patch up all the holes in the wall, clean up real nice, they'll hit you with a bunch of bogus fees and tell you that you owe them(!) money. And, they sent it straight to collections without sending us a letter first.
Seriously, forget these people. Read More