Sterling Hills Apartments

Do NOT rent from here, and definitely do NOT rent a one bedroom flat-style apartment here. They flood. The one-bedroom style apartment buildings in this complex have been flooding per weather conditions for years according to the maintenance crew, but I hadn’t had an issue until this. I was out of town for almost 3 weeks. My apartment flooded the day after I left out of town. Apparently it was so bad, that the tenant under me had to call and complain because of it flooding her entire apartment… (and the apartment underneath her). For the entire almost MONTH I was away, they let my apartment sit in this wet condition in the mid-September heat (these style apartments there do not have central A/C). Sterling Hills NEVER contacted me to let me know about this. Not one single phone call, email, text, NOTHING. I came home to mold EVERYWHERE. They left me a note on my counter stating that they had made entry. They left a second note DAYS later in the same spot, being very obvious to them that I was not there as the first note was still there, & I had obviously not cleaned anything up. The *best* part, is on this second note they offered me a whopping $20 for my damaged bathroom rugs....that the maintenance men left soaking wet, wadded up, in the bath tub. Imagine the odor from just THAT for 3 weeks! Trust me I get it, life happens and this may not have been preventable by any human. My problem is the way it was handled after the fact. I lost almost all of my belongings. They refused to have the building professionally inspected for mold AND refused to have it professionally cleaned. There’s even a “Mold Addendum” page in the 49 page lease. Red flag anyone? Their astounding offer to me after all of this, was to allow me to move my things out of my apartment so that they could “clean the carpet”, and then move myself back in. So, at my own cost and physical expense, they expected me move my belongings down 2 flights of stairs into their unprotected & non-weathered storage units that are notoriously broken into, so that their unlicensed/uncertified maintenance crew could come “clean” the mold. I was offered no help for moving of things, and was offered NO housing while this was being done. The final offer they came up with, was to “allow” me out of my lease. Did I mention that this was all occurring in the middle of a PANDEMIC?! Trying to find another place to live due to an emergency situation during a global pandemic was an absolute nightmare, thanks to SH. Read More

For the price, the townhomes aren't bad. Until you need maintenance done. There is no scheduling system, and if they need to replace any old items in the home don't expect them to be replaced with something newer than what you had. Recently had a dishwasher (a relatively nice one) stop working that faculty decided to replace with a much older and lower quality dishwasher. This is a consistent pattern with a genuine lack of care from the faculty.

Staff is not committed to keeping residents safe. After a series of robberies, no action has been taken to ensure residents feel secure. They have cameras on their own staff building but nothing on parking lots where residents must park.

They could at least have someone patrolling the area at night but would prefer not to keep their residents minds at ease. I would never recommend this property to anyone and advise you not to live here.

Sterling Hills Apartments is a very clean and nice place. Not only do they have amazing apartments, their storage units are great. The storage units are very spacious and convenient. Have to much to put in your place? Then the storage units are a wonderful additive. Very impressed.