7/20/26
Dirty and they violate your privacy
We signed a lease to live at Ardmore on June 18, 2026. We were told we could not move in until June 23 because they had to do their “sparkle” clean, so the unit would be ready for move-in. When we arrived on June 23, the unit was FILTHY. There were dead bugs everywhere, mud stains and green gunk all over the floors, dirt and dust that you wouldn’t believe. The air filter for the furnace/AC was a year old. My wife and I spent two days cleaning the mess they left us with. When we asked to be... compensated financially for our time and effort, they told us,”No, we could have cleaned it if you would have let us.” The thing is, we were expecting a little bit of tidying up, and we were prepared to do that. Unfortunately, once we started really cleaning, we realized the place was filthy. I have photos to show how bad it was. There is no excuse for the apartment we walked into. It was an absolute nightmare. We were not compensated.
When we signed the lease we SPECIFICALLY asked under what circumstances they would EVER enter our apartment without giving us a 24-hour notice. The site manager stated our residence would ONLY be entered for EMERGENCY situations such as a fire or flood without a 24-hour notice. We agreed that was completely reasonable. However, at 12:15 p.m. on July 2, we received an email that at 9:14 a.m. (three hours prior) the maintenance staff had entered our apartment WITHOUT a 24-hour notice and WITHOUT our consent to replace four AA batteries on a deadbolt lock. They labeled the maintenance repair as an “EMERGENCY” in our email notification so they could enter our residence. This was NOT an “EMERGENCY.” The locks are able to lock and unlock with this crazy invention called a KEY. Keys have been around since 2000 BC. We should have received a 24-hour notice that staff were going to enter our residence and we did not. I contacted the Knox County Sheriff’s Office, and the deputy that I filed the police report with said it was completely uncalled for that they entered my residence for a non-emergency. My privacy and my family’s privacy were completely violated at The Ardmore at Prosperity. I should add, I have asked the site manager if I can speak with a corporate district manager twice now and I have still not received a phone call from anyone.
If you do not want to live in filth and you value your privacy, do NOT sign a lease with Ardmore at Prosperity. Do not let the pretty amenities draw you in. Learn from my mistake.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Ardmore at Prosperity responded to this review
Joshua, we appreciate your insight into your experience in our community so far. We always strive to ensure the move-in process goes seamlessly, and we are sorry to hear your home was not quite ready for you. Our team offered to clean it for you... multiple times, which you declined. Regarding your locks, our system automatically generates work orders when door lock batteries get below a certain threshold, which allows our team to be proactive in preventing potential issues for our residents' access to their homes. Our maintenance technician was unaware of your notice preferences and was simply taking care of work orders prior to a long holiday weekend. We are examining our processes internally and will work to improve our communication to ensure more seamless service moving forward. While we understand our area manager has been in touch with you about this, we encourage you to contact us at manager@ardmoreatprosperity.com if you would like to talk further. We want you to love your time with us and are eager to turn your experience around.