SYNC at Mueller

Property Manager at SYNC at Mueller responded to this review

We appreciate your feedback and understand your frustration and concern over the recent vehicle break-ins in the area, unfortunately including our resident parking garage. We contacted neighboring communities and local authorities after learning of… the incidents and learned that our community was not the only one affected that weekend. Crime has no address as they say and does sadly occur even in the nicest of neighborhoods. We do realize that having the gates open can make it easier for criminals to get in which is why we began working to have it repaired immediately upon our realizing it was broken, but gates cannot prevent this completely. Parking garage thefts unfortunately occur even when the gates are fully functioning. Still, we will always do our best to make sure that gates, cameras, and all other community features are working properly at all times. However, things do happen sometimes which cause us to have to make repairs which cannot always be completed immediately. In this case, someone hit the gate from the outside, causing fairly extensive damage, which could not be repaired on site. We hired a third party repair company and gave approval right away for them to pick up the gate and take it to be re-welded so that it can be reinstalled up as soon as possible. We are expecting this as soon as tomorrow. Regarding the cameras, we just became aware that the ones at the gate were not functioning and are working to get this issue resolved as well. We apologize if the email that was sent out came across in a way that was not intended. The purpose of that email was to inform all resident who may not already have been aware of the incident and encourage them to take steps to protect their belongings, such as removing valuables from their vehicles, keeping them locked, etc. While we are always concerned for our residents and their safety, it’s true that we can’t be held responsible for crimes that can and do happen from time to time, in any area. We will also be sending out another update to all residents today, letting them know that we have reached out to the community association for Mueller, which holds the responsibility for contracting security patrol for the neighborhood, to make them aware and ask that they alert all security personnel to ask that they keep an extra close eye on our community. Read More