5/27/23
They left me homeless
After living here for a year, my current roommate and I decided to resign because we did not mind living here. I recruited someone else to sign in place of my other roommate moving out. They contacted the roommate moving in and told her I was not on the lease. I had resigned with them in December and they canceled the lease without contacting me once because my garante did not receive their email for the resign. I found out at the end of May that I did NOT have a place to live for the next... semester from my ROOMMATE! Utrails NEVER contacted me and never told me they canceled my lease. When I contacted them about it they basically said that I could not be helped and that the units were sold out so I would have to find somewhere else to live. They also said my roommates could not be helped even though I RECRUITED THEM and they wanted to live with ME. Now I have no idea where I am living for the upcoming semester after utrails completely screwed me over with no remorse whatsoever.
Review from Apartments.com
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Property Manager at University Trails responded to this review
We are sorry that your experience with us has been unfortunate. We strive hard to make sure every lease that is sent out has been informed of what their next steps are to complete their leasing requirements. We understand that this can be... frustrating and want to make sure that we can help in any way possible. We would love to discuss this situation further and hope that we can come to a solution, we could not look you up since there is not a name attached to this review, but if you would like to call the office we would be more than happy to discuss what other options we can offer you.
