Zocalo Apartments

I just moved into Zocalo and had such a smooth experience, thanks to Glenda and Erica! Glenda was awesome right from the start. Super patient with me (since it’s my first time renting) and really helpful in walking me through everything. I never felt rushed, and she made sure I understood all the details.

Then when I had a couple of follow-up questions, Erica stepped in and was just as awesome. She answered everything without skipping a beat and made sure I felt taken care of.

Honestly, I... couldn’t have asked for a better move-in process. Both Glenda and Erica made everything super easy, and I’m loving my new place. Definitely recommend Zocalo if you’re looking for a stress-free move! Thank you Glenda for all of your help!
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I've lived here for about a year now. I live in a one-bed one-bath. Here is my list of pros and cons.
Pro: The rooms are huge, and the closet is also huge. I've toured a lot of apartments, and these are easily the biggest. I personally haven't had problems with maintenance, they're usually pretty fast; however, CON, I feel like I did need to put in requests pretty frequently.
I personally have never felt unsafe or have gotten broken into, as someone living by themselves, the area wasn't bad.... The people around are mainly families.
Con: No in-unit washer and dryer for my one-bedroom. That's probably why the rooms are so big, because there's no washer/dryer inside. That was never really an issue for me, until they raised the washer-dryer prices from like 1.50 to 2 something. That seemed kind of crazy to me. Also, I did have a lot of smaller pests, I was on the first floor, which makes me more susceptible to pests but it was kind of a lot for me as someone who hates bugs.
I personally have never had any bad encounters with the management either. They were pretty nice to me, never gave me any problems, and fixed whatever problems I had.
OVERALL, was it a bad place to live? No. Should you live here? Sure, if it checks all your boxes, I don't see why not. I had a pretty good experience. Read More

I was able to view one of the apartments and I think for the price and size of the apartment I think it’s worth it. Glenda helped me choose the apartment I’m looking for and I can’t wait to move in. She was very friendly and helpful.

When me and my wife visited this apartment complex the staff was so nice, and respectful. The main office and showing apartment was super clean and neat.

Pros:
- It's a diamond in the rough. (And it is pretty rough.) The neighborhood itself is awful.
- Maintenance is okay and selectively responsive. Many problems that came up with maintenance, I believe, stem from lazy office management
- Pet friendly, and other pet owners are courteous and cool. The people compensate for the nasty management.
- No major issues with pests

Cons:
- Management: Doesn't respond and does not care about getting to know you. Neighbors have expressed the same sentiment... . Just overall nasty staff to deal with who seem oblivious to how awful they are. They recycle staff almost daily. The best managers have not lasted more than a few weeks, and it's such frequent changes that they have no clue what's going on and make it clear they don't care to. Calling the front office, you will be greeted rudely and talked down to like you're stupid, and don't expect an email response despite the importance of putting things in writing. You'll be ignored.
- Safety: Management works hard to make it as unsafe as possible. My car was stolen out of the lot. Cars and trucks always have windows smashed, trucks up on cinder blocks, gunshots aren't uncommon, and there is always a non-working gate.
- Plumbing: There is a serious plumbing issue with this place. My apartment flooded with what smelled and looked like sewer water at least a dozen times. They ignored it most of the time and told me to have my insurance deal with it. That is their answer to everything, so they don't have to do anything. When I moved out, it was evident that I had been living with black mold hiding in places all over the place. The building is literally sinking into itself, and the floors are all warped
-Move out: Since nobody knows what's going on there, the office came pounding on my door days before my move-out, and when I called the office, one of the fly-by-night leasing agent ladies was as rude as ever, acting like it's my fault she didn't know when my move-out was. And then they charged me extra for the days that they miscalculated. Sorry, but how's that my fault? Not my problem. Esp after a year of neglecting a mold-infested apartment, refusing to replace a fob after my car got stolen off their un-gated, unsecured lot, and not replacing it for 4.5 months, lying about it, and still charging me for it and -surprise- ignoring all emails and phone calls.

Unfortunately, this place had a lot of potential years ago. But they stopped caring, and so the place just went downhill. Read More