Anderson at Brooks

Let me start by saying that we have lived here for years so this will be a long review.

TL;DR version is that there are newer, cheaper and better managed places down the road.

Management here is a revolving door. You never know who you will get and what kind of assistance they are actually willing to provide. Oftentimes you will get no response back at all. Not ideal when problems arise and they will arise.

Gates: The backgate to the property is always broken. Either only one side opens or… the entire gate is coned off. The front gates are also often broken and left wide open. This has led to solicitors of all types such as internet sales, moving companies, etc.. This has also caused multiple car break ins which are well documented.

We understand that things break but they should not be down for weeks or months at a time. We have been told that a vendor is in charge of gate maintenance but this is still a code compliance issue as well as false advertising since the website talks about “controlled access gates”.

Stray cats as well as strangers have wandered into the property. The cats will find their way onto your balcony as well as sleep on or under your car. I have a cat allergy so this has not been ideal. We have seen a stranger urinate in the front of the property near the electrical box and this is not a sight that anyone wants to see.

Pest Control: We pay a monthly fee for pest control and they do not always come as scheduled. We have to put in the request order through the complex’s maintenance system. The complex will mark the order as completed before pest control shows up and completes their service.

From speaking to the pest control technician, we have learned that they are often sent away by the leasing staff if they arrive “too late” in the day. There is a well known German cockroach problem at the complex which has been well documented by multiple tenants and not hard to find when doing your own research on this community. There are also ants everywhere in the mail room so you will have to watch your step.

We once had staff enter our apartment to complete fire extinguisher testing while we were not home. They left the spare key in our door. This is incredibly dangerous. We kept the spare key in our apartment until months later when we were asked if the office could make a copy. We gave it back and didn’t receive an apology or even an offer to change our locks due to their own error. Read More