Grandview Apartments

I’ve lived at Grandview Apartments since August 2025 and have had issues with communication, lease paperwork, move-in readiness, and maintenance. On move-in day, my lease was not ready and my unit was not cleaned or prepared, even though I had already notified the office of my move-in date in advance. I also experienced a lockout when the smart-home system failed, and I had to pay out of pocket for an emergency locksmith after their after-hours support was unable to provide any workable... solutions and hung up on me.

I was later sent a vacate form that I believed had been prepared for me, but I later learned it was another resident’s completed form. Because there has been so much staff turnover, I did not realize the names signed and listed were not management. I signed it in good faith and returned it at the 90-day mark. The error was not discovered until about 30 days before move-out, and only because I followed up about another situation.

I also had concerns about my lease length. I signed what I believed was a 12-month lease, but it included 12 extra days, and management could not clearly explain why when I asked. I was told the person who drafted the lease had been fired, but no one could explain the extra days or offer a correction.

The property has potential, but my experience has been frustrating overall. I would encourage anyone considering Grandview Apartments to carefully review every document, keep copies of everything, and document all communication. Read More

I’m fairly new to the grandview apartments and have loved every bit of it. The location is amazing, amenities are great. Beautiful pickleball courts and great gym and pool. The kitchens are amazing! That was one the main draws to this location. I’ve noticed the units are very well insulated. My unit is very close to the pickleball courts and I can’t hear any outside noise while in my apartment. But the greatest part of grandview is the staff. From the office to the maintenance. 10/10. The move... in was smooth and welcoming. Any maintenance issues have been fixed promptly. And The office staff, Candace, Ryan and the property Manager have all been so helpful and patient and communicative. I Highly recommend this community. Read More

When we first moved into Grandview Apartments, the building was brand new and the facilities were excellent. Unfortunately, my overall experience was overshadowed by ongoing issues with management and communication.

At move-in, I was told I would receive a credit for referring a friend who also moved in. I never received that credit, and when I followed up, I was told that such a program didn’t exist. This was disappointing, especially since it was something I had been promised.

Maintenance... was also a challenge. Some requests took weeks to be addressed, and one repair took months. I made a request at the beginning of 2025 and got an email in August 2025 that it was completed (I moved out in July 2025… LOL)

In addition to maintenance concerns, email communication was often lacking. I emailed management multiple times regarding move-out procedures and potential lease options, and never received a response. When one roommate moved out and we needed to add a new person to the lease, the approval process took months, creating unnecessary stress and uncertainty.
When it came time to move out, I scheduled my final walk-through almost a month in advance. On the day of the appointment, no one arrived. When I contacted the leasing office, I was told there was no record of my appointment, despite having scheduled it in advance.

On top of these issues, interactions with the leasing office staff were not positive. Many conversations carried a rude or dismissive undertone, and the team was not easy to work with. At times, it felt like half the office didn’t know what was actually going on. We were often passed from one person to another without resolution, as though no one was fully informed or taking ownership of the problem.
While the property itself has potential, my personal experience with management’s communication, follow-through, and professionalism was consistently poor. Based on that, I would not choose to live here again and would encourage others to carefully consider their options. Read More

I love the apartment buildings themselves, they’re well designed and comfortable but the management is extremely unprofessional and unresponsive.
It took two months just to receive and sign our lease, and then, unbelievably management claimed they “didn’t have it” three days later. Throughout the process they ignored phone calls and voicemails, and emails often went unanswered for days or even weeks. When you do get in touch, the staff act disorganized and uninformed, and it feels like no one... takes responsibility for anything. Unfortunately, the lack of communication, accountability and basic customer service has made living here much more stressful than it should be. The management team seriously needs training in communication and professionalism. Read More

The apartments themselves are beautiful and the location is great, but unfortunately, that’s where the positives end. The management here is incredibly unprofessional and disorganized. Staff turnover is constant — it feels like there’s a new manager every couple of months, and no one ever seems to know what’s going on.

They consistently fail to follow through on even basic requests, and communication is poor at best. To make matters worse, there are often random charges added to your account... with no clear explanation and you're expected to pay them, even though no one in the office can tell you exactly what they’re for.

It’s truly a shame that such nice apartments are being run so poorly. If you’re considering moving here, be prepared to pay not just high rent, but also mystery fees for who-knows-what. Proceed with caution. Read More