Avalon Townhomes

I have lived in the area for almost 2 years and the a/c does not work and the house is as hot as outside. I complained about the issue and they provided a portable unit. The portable unit caused and electrical issue that took almost a month to fix. Try to speak to someone about the issues is like speaking to a brick wall because you never hear back from anyone and when you stop by they always have to contact corporate and then the ball is dropped. Management has changed several times leaving… the office in disarray and the tenants who need help helpless. The townhomes are spacious thats the only good thing i have to say Read More

When I drove up, the first thing I noticed was both the trash and recycling receptacles were full and spilling over. Near the door were old paint cans and kitchen items (the sink sprayer and a tray from the refrigerator). Inside the house the blinds were mix-matched and did not fit the windows. In the back of the house was a container filled with old moldy water. I went upstairs in the main bathroom and there was water on the floor. The toilet was stuffed with tissue and would not flush. Also,… it was not bolted to the wall. The tub looked as if someone had taken a bath and left ring. There were cracks around the tub and noticeable plaster. The finishing’s look old, worn and were missing parts. There was no water running through the hot water side at all. Read More

I moved into a townhome and within 2 months I was met with two major issues:
My AC was completely broken and maintenance took MONTHS to fix it. The only thing offered during that time was a portable unit which made my electric bill go up MASSIVELY. The portable unit was also busted and leaked water all over the carpet in the smallest bedroom leading to major damage to the room.
The other issue was a very serious water leak leading to MAJOR MOLD GROWTH. We could not use the cabinets at all in… the kitchen above the sink because the shower was leaking into the wall. Every time I called the office to complain about it they told me “we can’t fix anything like that if the drywall is still wet” and would not even come to investigate.
I have been yelled at by maintenance for filling a complaint about how an emergency maintenance call was handled who in turn lied to the manager about how I talked to him (I had recorded the conversation for proof) and when I brought it to the attention of the manager she said “we aren’t talking about that right now”
The ONLY good thing about this place is the sun room and even that is poorly screened in.
I’d go back to living downtown Newport News before I resigned here. Read More

I just moved into my apartment about a month ago and it has been a pleasant experience. Venus,the leasing consultant, was very professional and made sure my move in was as easy as possible. Anything I needed fixed it was done the next day. Which was only 1 thing. They do seem to care about their tenants. They have small socials for the residents as well as socials targeted more towards the children. With the location and the size of the apartment the price is great. I would definitely recommend… to family and friends. Read More