City Center at Lynnwood

Property Manager at City Center at Lynnwood responded to this review

Good evening-

Thank you for taking the time to post a review, your feedback means a lot to us!
I looked into the issue, and it appears that Flex was able to refund you the overpayment. If you are still having noise issues, please reach out to me… directly at Manager@CityCenterLynnwood.com.

We have been down a groundskeeper since February of 2022, which has impacted the workload of our current staff. We are happy to announce we have now hired a full time employee to fill that position. This will significantly improve the appearance and up-keep of the community. Read More

Property Manager at City Center at Lynnwood responded to this review

Good morning!

I apologize that your experience at City Center has been less than ideal!

We only have 12 first come, first serve spots. We know that won't work for everyone's lifestyle, so we try to be as up front as possible. When someone is… inquiring to live at our community, we let them know we are a transit oriented community. If they are planning on bringing a car, then we highly recommend they get a space in our parking garage for $100/month. That way they'd have a guaranteed place to park, plus access to the elevators.

We always try to warn people before we tow. Unfortunately, if we don't have the license plate on file, then there isn't a way for us to warn people.

The water bill rates are based on usage. The rates are decided by the City of Lynnwood. Sadly, we have no control over them.

We don't offer an internet only plan at this time. However, our partnership with DirecTV allows our residents to get 175 TV channels 500 MBPS internet for only $79/month. It is month-to-month, so you can cancel at anytime. Plus, the price hasn't gone up in the 3 years that we've been open!

We do have the police department and fire department here regularly, but they do a lot more than respond to crimes. They come to our community for a variety of reasons such as mental health calls, welfare checks, training & gaining knowledge about the building in the event of an emergency, noise complaints, building inspections, etc.

We are a non-smoking community, but there are some who break the rules. When that happens, we reach out to the parties involved and remind them of their lease obligations. We encourage residents to report anything they see or smell to help us keep this a smoke free community.

Our homes along the I-5 corridor have the highest grade of windows. So, while the windows are closed, there is little to no noise. You can definitely hear a white noise when the windows are opened during the summertime. Luckily, if this is a deal breaker for a prospective resident, we have homes that are not along I-5.

Again, I am sorry to hear that you didn't enjoy your time here. I appreciate you taking the time to provide us with this feedback. I hope you're loving your new home!

Thank You,

Carmen McFarland
Business Manager Read More

Property Manager at City Center at Lynnwood responded to this review

Good Afternoon,

We do have a limited amount of first come, first serve parking. Our building is gearing towards being a transit oriented community. We have several bus lines that run along 196th street and are eagerly waiting for the light rail… station. For people that do have a car, we recommend they get a space in the garage for $100/month. Having a space in the garage guarantees that they will have a place to park. We do wish that we had more parking for visitor's and hope the opening of the light rail offers more convenient options for visitors.

We definitely want our residents that need care to receive it; however, we can't give unauthorized persons access to the whole community. A key fob gives a person access to all of the amenities and into the building. We are only able to give key fobs to persons who have met our qualifying criteria to live here. As you mentioned, we offer a special code in our call box for caregivers/helpers to get into the building.

The apartment doors are fire doors and are required to shut automatically. Sadly, this is something that we are not able to change. I am happy to work with you on a solution for this. Perhaps we can get some type of doorstop to keep the door propped open while she is trying to enter/exit?

I appreciate you taking the time to share your feedback with us. We are sad that your Aunt is moving, but hope she enjoys our sister community. Please let us know if there's anything we can do to help her smoothly transition!

Thank You,

Carmen McFarland
Business Manager Read More