Timberline on the Green - Historical Access

The staff is really nice and I haven’t had any issues since the last management change! I’ve lived here 2 years and renewed again with my friends. Our apartment is spacious and comfortable, and the location is really convenient to campus compared to some other places in Pullman. The gym is pretty good and the indoor pool is opening again soon too.

I have lived at Ruckus for a year and ended up renewing my lease. Previously the reviews that people have posted were true but now that there is new management things have done a complete 180 on the property and is so much better. Which is why I ended up renewing my lease with them. I talked with Connor and Joseph at the front desk which were very helpful in answering my questions I had and ended up helping me renew my lease. I would definitely recommend coming by the property interacting with… the staff and checking it out for yourself. Read More

Our son lived at the Ruckus apartments for two years while attending WSU. Their customer service is quite friendly, but these are students working there. The management underlying the operation is *ridiculously* incompetent. Monthly our payments had been made very much on time, yet monthly they claimed payment was late, then monthly they would discover our payment had indeed been made on time.... I'm talking literally EVERY MONTH! Unbelievable.

And communication? Not once did I *ever* get a… promised callback from management over any issue I had called about. Particularly over the issue of the final payment, my multiple emails, phone calls, text messages and portal messages were ALL flat out ignored! I was told a final payment I had made 6 weeks before the end of the lease was all that was owed, completely satisfying our obligations. Weeks later, near the end of the lease term, we get another bill for several hundred dollars! My multiple contact attempts (originating PRIOR to the application of any late fees) were made to simply ask how they came to conclude that we owed more. They didn't answer. I called, got a student who said they would pass my message on to management to call me back, got no callback. Portal messages, unanswered. Confirmed the email I was sending messages to was correct, but still no response. $75 late fee applied and the payment was forcibly taken from our security deposit. We never did learn why the final payment wasn't actually final. Is it worth a couple hundred bucks to take them to court? No, so they got away with it. Instead I am telling my story here. Good luck with your Ruckus experience! Hope it is a better one than ours was.

Don't say I didn't warn you! ;) Read More

If I could give 0 stars I would. We toured this place in April. Signed a lease then, too. Asked for something not on ground floor. Was told no problem. Had a couple of questions during the summer so tried to call the office. They never answer, it always goes to answering service. They tell you they will call us back. They don't, EVER. Well, apartment assignments were sent out. Guess where we were assigned? Yes, ground floor. Called multiple times to get it fixed. Never got a call… back. Daughter's roommate shows up today to move in (8/19/2022). Apartment assigned is being used by some people not on a lease. And the complex is not interested in removing them. We paid rent last night, and have no place to move in to. At this point all we want is our rent money back and lease to be cancelled. We will not be living in this place, and do not recommend anybody else move there, either! Read More