The Heron Flats and Lofts

I seldom do comprehensive reviews for anything, but I think the Heron is definitely worth my time to share my family’s very positive experience during our stay. My family of four were brand new to Washington in 2022 when we opted in secure a 2 bedroom in Heron. Tanya was the one who graciously showed us what the room would look like and the entire property along with its amenities. She was very welcoming and gave us a sense of comfort knowing we would have management that was responsive and kind… . She would later continue her attentiveness in addressing any concerns we had.
When we moved in our actual room on the 5th floor, it was very clean and looked brand new. New paint and deeply cleaned carpet. During our entire stay at the Heron, we greeted daily by the awesome team whenever we saw them. Lourdes and Brian helped maintained the entire building. Every day I constantly saw them not only keeping the place clean, but functioning. Brian I think literally maintained the entire building and made sure everything was working great.
I think all and all, the communication and the accomodation provided by Tanya, Brian and Lourdes made the entire experience positive and memorable. It made us not wanna buy a home and just stay there forever because the Heron team made you feel at home.
Whatever negative reviews that has been given in the past is now non-existent. If I ever needed another flat in Redmond, I would definitely move back in Heron. Read More

This place is great! Such lovely staff and such beautiful surroundings! Quiet place! Come and see!

Good establishment that provides apartments with reliable comfort and stability. Keep in mind that a pleasant view is not guaranteed since your window might look across at the other tower. Although they've done us a significant favor by holding our rents level over a two-year period.

Heron flats and lofts has a new management and the staff seems rather inexperienced.

Pros:
1. Great location - convenient access to shops and freeway (WA 520)
2. Well maintained, spacious units
3. Good amenities - lobby, break room, etc.
4. Well maintained and clean

Cons:
1. Bad move in experience - key fobs were not ready even on the day of move. More surprises the day after.
2. Rather high security deposit and application fees
3. Parking nightmare - apartment has no parking available. Was… never informed about limited parking and was told no parking available the day after moving in.
4. Very limited street parking - there are several new apartments nearby.
5. Very hard water - even the filtered water from refrigerator is not great. Tap water is undrinkable.

I moved in a few weeks ago and I'm struggling to feel good about moving here. Heard from a couple of current residents who are having issues as well. The lease breaking fee is high, but I'm already considering it. Read More