Playbill Flats

Property manager seems to always blow off the fact that the HVAC system does not work! Peoples apartments are on upwards of 80 degrees and they are doing nothing. Peoples dogs are suffering! I have asked what the problem with the HVAC system is and all they mention is they are "trying to fix it" when I asked when it will be fixed they said "they do not want to over promise anything." The leasing office and manager lack communication, professionalism, and sense of urgency. They do not update you… on important information until you call them multiple times to get someone on the phone. I will continue to call the phone number listed on their website until someone picks up....usually 5-8 tries. Don't even bother leaving a voicemail. I left 3 voicemails for them prior to move in asking when I could pick my keys up and never heard back from them! Finally after days of calling someone picked up the phone and scheduled me for a key pick up time (2 days prior to move in). 2 hours prior to my scheduled move in time, I got a call from the leasing specialist and they told me they had a different time scheduled for me to pick up my keys?! Another communication issue is the fact they gave us a written notice in the door saying they would be entering to redo locks on our doors on "Thursday and Friday." I called leasing office (3 times) and asked when they were coming to do the lock because it was Friday afternoon. The property manager said "well it looks like they said it would be getting done Friday or Monday"? They seem to have no urgency or care about their residents! I have met complete strangers who have had the exact same experience as me but they moved in a full year prior to me (she was one of trust residents to move in). I have met residents who have lived here for a year and have yet to see a working HVAC systems and claim their apartments in the winter get as low as 55 and managements solution was a space heater lol. Read More