Copper Cove Estates

Property Manager at Copper Cove Estates responded to this review

We value our residents' feedback as an opportunity to ensure the best services; so thank you for sharing your comments. I have reached out to your property manager and regional manager, as well as the vice president and our attorney for your full and… complete resident history with us, including our financially exempting you months early from your lease term as you moved to another state.

While cigarette smoking is irritating to some, Premier did not represent that this was a smoke-free environment. To accommodate you, however, they did ask the tenant who smokes to extend the courtesy of smoking elsewhere. As a tenant entering into a lease agreement with a property that does indeed allow smoking, you do not have a right, per se, to be exempt from someone else's cigarette smoke. There were no Wisconsin Renters Rights infringed upon here. Tenants in a multi-family complex must recognize that the rights of each tenant are viewed in relation to the rights of other tenants. No one tenant's concerns can be permitted to be viewed as superior to those of another tenant. It's also important to note that the Premier managed community in which you resided is new construction and fully complies with all codes, rules and regulations concerning ventilation and fresh-air exchange.

Also, as a newly-constructed property, there was not an issue of "neglect[ing] to fix pipes to save money"; this was new plumbing and, as such, there was an issue that required our attention. Therefore, regarding your frustration with management's inconvenient visit to your front door (we always give 24-hour notice via a note on the tenant's front door, except in emergency situations), the 2 times management requested entry were both in response to a pipe emergency, and your cooperation was both critical and appreciated.

At Premier, we are required to, and proudly do, comply with all Federal, State, and Local Fair Housing regulations. While YOUR apartment home was NOT an income-restricted property, we do manage several properties across the country for income-restricted residents, and we are proud to offer both them and residents at market-rate properties a safe, attractive, and affordable apartment home. Read More

Property Manager at Copper Cove Estates responded to this review

I have communicated with the Regional Manager regarding your concerns. Our managers take residents' concerns and feedback very seriously and work to find an effective and efficient solution. As you are aware, the manager spoke with the tenant below… you who smokes, sharing your concern with her; she gladly accommodated you by moving her smoking to her garage or the step outside.

While the management was apologetic for knocking on your door at such an early hour, as you are aware, they did so because there was an emergent situation: your shower was flooding your downstairs neighbor's apartment. Certainly, management would not have bothered you at that time if it were an issue that could have been addressed later.

Despite a new resident moving into an apartment, the former resident still has to fulfill the terms of the lease that he or she signed.

We regret that you did not have a positive experience. Our management and maintenance teams work diligently to provide residents with the very best service. We do wish you the very best moving forward. Read More