The Reserve on Southtowne Il

I would not move here the 12mnth lease is a 15month lease. You pay for ALL utilities and the heat you have no control over. I’ve messaged them 10+ times and everytime they say, “your heaters are working fine.” There is no THERMOSTAT to tell you how warm the house is. They come and touch your pipes and say “THEYRE WARM” so that’s the solution. My sink had leaked since I been here. Every “fix” never fixes it. My tub doesn’t stop up lbvs I have to find a tub stopper. The ONLY good thing is there is… two pools. You pay a $450 annual fee but there is no benefits from it. You shovel your own snow you put your own salt down. THIS PLACE IS a JOKE!?! Read More

New management company took over (Focus Property Management), and property has been going downhill. Now we have half the dumpsters in a central location with no path there except the road, and with half the dumpsters they are constantly overflowing. We are expected to shovel ourselves even though there is a $350 yearly charge to help maintain the property. They are currently double charging me for utilities and threatening me with delinquincy because they can't figure it out, and the 3rd party… they have calculating utilities sends a bill to you as well that demands payment. Read More

Put in an application and got approved and then didn’t hear anything back about signing a lease. Called them and was told that a 2 bed would be opening up on the first and they would call me back after they checked the damages and has a move in date for me. Never called me back. I ended up calling them and they told me that the person didn’t move out and the manager would be calling me back. Week goes by and no call back. I call them again and they say that they aren’t moving out and that I can… wait to see if someone else says they will be moving out. Over 7 weeks of waiting just to be told I need to wait more. Read More

A month in after moving here I started noticing that not everything was as great as it seemed. There’s mold everywhere in the bathroom like the walls, the top of the doors, the ceiling, and it’s disgusting. Even the toilet’s tank is full of black water which makes every flush bring in dirty water that stains the toilet. Theres lots of ants and cockroaches too, but theyre always hidden in holes and crevices that you wont see until AFTER you move in which sucks because now I’m stuck here with a… contract. Some things arent such a big deal but theyre still problems such as: poorly painted walls, crunchy carpet, cigarette smell 24/7 in and out of your apartment, thin walls, loud wash and dry machines, etc. I can go on for days about why I dont like this place but I want to make this short. Just please, look for any other apartment besides these.
Also, the leasing office has some of the rudest staff I’ve ever met and they dont do their jobs. Read More