CHANEY PLACE TOWNHOMES

While I initially very much enjoyed my move-in process from application/viewing through move-in, after only 2wks I’ve noticed inconsistencies w/ both management & previous maintenance.

The original reason I came to love this complex was because my pseudo family has lived here for 2+yrs. During that time things have declined. The back gates stopped working, were forced open, then screwed/welded shut. There’s now only 1 entrance/exit. The front gate doesn’t work either, so although it’s a “gated… community,” there is no actual security. The back/side gates have repeatedly been broken for access, and I was told they would not be fixed.

Previous maintenance was very slow, if completed at all. A new maintenance tech started around my move-in, and so far my requests have been completed the same day, which is a huge plus.

13dys after moving in, I submitted a request because my oven light didn’t work. It was discovered the bulb had melted, causing an electrical issue requiring the stove be replaced. This should’ve been caught during make-ready but was overlooked. The new maintenance tech immediately took accountability & worked to resolve it.

While replacing the stove, I observed him using a damaged dolly w/ a broken wheel to move a full-size stove by himself. It scratched my floor, which he immediately apologized for & offered to return to clean. I appreciated his professionalism, but it was concerning seeing an employee expected to do this job w/ damaged equipment.

When I noticed the replacement stove being taken away, I asked management why. She came over, asked what happened, & after I explained the basics responded, “You need a new stove for a light bulb?”

Maybe it’s my years in management/customer service, but I gather facts before questioning someone. I calmly explained:

Light out ? maintenance request ? melted bulb ? electrical issue ? stove replacement.

While I was still explaining, management answered her phone & walked off.

That interaction felt less like trying to understand the issue & more like dismissing both a resident’s concerns & her own maintenance staff.

While getting me in here was a pleasant experience, it appears that once you’re in, the masks fall.

I was asked verbally & electronically to leave a review. This reflects my personal experience during my 1st 2wks as a resident. Read More

I’ve been living at Chaney Townhomes for now a year. It’s the most peaceful neighborhood I’ve ever lived in. This is a family oriented community. We all get along and all our children have became friends. The property manager Alice has made this the best experience for me and my family. She has hired a wonderful maintenance team and they have been super quick and efficient. As soon as I put in a ticket they come the next day normally to fix any issue I have. If you are looking for your next home… I recommend moving here. You will love it!!! Read More

My experience with Chaney Place Townhomes has been wonderful so far. From the very beginning, Alice made the leasing and move in process incredibly smooth. She has been responsive, professional, patient, and genuinely kind every step of the way. She kept me informed, answered all of my questions, and went above and beyond to make what could have been a stressful move feel much easier.

The townhouse was clean and ready when I moved in, and I'm excited to finally have a place my children and I… can call home. While I can't speak to long term living just yet, my first impression has been a very positive one, and I truly appreciate the care and customer service I've received.

Thank you, Alice, for making this such a welcoming experience! Read More

Absolutely horrible experience. We got moved to a different unit before we even moved in and the smell was terrible and there was roaches and everything wasn’t put together. The pipes are broken and the shower water turns blue, the glass was pealing off the mirror and they refused to fix it, the dumpster is never taken out, it’s a gated community but there’s no gate. Why is the gate never locked? Very unprofessional, i haven’t even been living there for a long time and this was the worst place… i’ve ever lived in. There was mold in the refrigerator before we even moved in and they refused to fix ALL of it and we had to clean that disgusting mess ourselves, unacceptable. Some bathrooms had extremely high water pressure to the point where it felt like hail and one bathrooms had extremely low water pressure to the point where it felt like nothing and don’t get me started on the management, i wonder why i was seeing so many u-haul trucks throughout my time living there but i see see why. I asked myself why i even stayed but desperate times calls for desperate measures… Townhouse of hell, i wouldn’t recommend this place to a homeless man with a wife and two kids on the street Read More