Monrovia Flats

The apartment itself is very nice but the staff send out mass texts (not emails like a normal professional establishment would) threatening to take away our amenities because of some people “acting up.” If you would be okay being in a living environment like that then this is perfect lol but, they should take a look out how they talk to paying customers. Because if you start taking away amenities that I signed a lease under false pretenses thinking I would have access to these things. For... example this is a message they recently sent out verbatim (I copied and pasted it here):

Dear Residents,
If you have a pet, the Dog Park cleanliness is getting out of control! It is not our teams responsibility to clean up after your pets. On top of that we provide COURTESEY doggie bags in the waste station. CLEAN UP AFTER YOUR PETS. If this continues EVERYONE with a pet will be charged a cleaning fee equal to $100. If it is not you, but you see it REPORT IT!
Also, due to the recent activities this past weekend with multiple kids being in the gym playing on our equipment NO CHILD UNDER THE AGE OF 16 will be allowed to be in the gym AT ALL. If we find out that any children are in the gym we will make the executive decision of closing the gym for the rest of the year.
Please don't be the bad apple or allow your occupants to be parts of the bad apple to ruin these AMENITIES for others.
Thank you for taking the time to read this text and we hope everyone can get on the same page for a better Monrovia Flats.
Monrovia Flats Staff Read More

This review pertains to Dee, our maintenance technician. Dee demonstrates exceptional speed, reliability, and expertise, with the capability to address a wide range of issues. Regardless of the nature of the problem, he has consistently managed to resolve it efficiently. Timely accommodation is crucial when encountering home maintenance issues. We extend our gratitude to Dee for his professionalism and for providing invaluable assistance during our times of need.

The staff was very professional and personal! They worked hard to get me approved and moved in within 2 weeks. Definitely recommend checking them out.

Ive been waiting to receive a phone call back since November of 2023… No one answer the phone or responds to emails… How can people move in if we don't know updates about anything

I really hate to come and leave a review like this. I applied at the beginning of August. Turned in all of my documents that were required and application fee. Since I did just start a new job. I was told I needed 4 pay stubs at the time I only had 2. No problem! They said I would be placed on the waiting list until they received 2 more. That following week. My kids were out from daycare due to being sick. I’m a single mom so I had no choice but to miss work. Luckily my job had great perks and... was able to use pto that I worked for. My income was still the same using PTO just didn’t work the full 80 week. So they came back and said they could not use that pay stub. Ok no problem. Moving forward i have the next two pay stubs. I talked to them for two days making sure they had everything they needed even resent the stubs more then once. She said everything looked good, assigned me a Unit, move in date for Oct 23 and said she was sending everything to compliance when we got off the phone. This was Sept 22. She asked when I was looking to move. I stressed to her that my lease was ending and I work from home and have children So i’m looking to move soon. She said no worries the unit will be ready for Oct. 23. I said ok I can work with 3 weeks. I even asked If I should get another bedroom size to be able to move in on time. She said No they will be ready Oct 23rd. I had to put my Items in storage and also get a airbnb since I work from home and needed hard wire internet. Fast forward to a few days before the 23rd. No call or information about the move for signing lease or utilities. I called to check the status. Just to hear we are still missing a document. When I asked her what it was, it was a document I already sent over. Not only was my paper work never sent over and no call or communication since Sept 22nd. She also said my move in date had changed to January 15 and my unit number also changed. This is very unfortunate and inconvenient for my kids and I. Makes it even worse is to see people have moved in already. I am out of more money making sure my kids and I are straight until it was ready to move in just to tell us now it’s January 15th. Airbnbs are not cheap, paying a storage unit to hold a 3BR apartment. I’ve continued to keep bills going since I was moving soon and easier to just transfer. This has put me in a financial headache that I wasn’t prepared for. This is just simply unacceptable. No empathy for the situation this has put my kids and I in now Read More