10/27/23
Terrible
Very outdated apartments. They live on social media and paint a picture as if it is inviting....IT IS NOT! The staff is rude, doesn't speak, with a very high turn over. How can you trust a new staff into your home when you see new faces at least every three months. Management changes frequently and prices increase yearly without any notice. The laundry room, gym, and pool are all a joke! Bragging on renovations and I have the same old refrigerator that I was promised would be gone within a week.... It has been three years. Run into a better apartment complex!
Review from Apartments.com
Property Manager at Carriage Hill Apartments responded to this review
We are sincerely sorry to hear about your dissatisfaction with your experience at our apartments. Providing a comfortable and welcoming environment for our residents is of the utmost importance to us, and we regret that we have not met your... expectations.
We appreciate your feedback regarding our staff turnover, management changes, and the condition of our amenities. Rest assured, we take your concerns seriously and are actively working to address them.
We understand your frustration with the lack of communication regarding price increases and unfulfilled promises regarding renovations. We apologize for any inconvenience this may have caused and will take steps to improve our transparency moving forward.
Your feedback is invaluable to us, and we are committed to making necessary improvements to enhance the living experience for all our residents. If you would like to discuss your concerns further or have any specific issues you would like us to address, please do not hesitate to contact us directly.
Thank you for bringing these matters to our attention.
Sincerely,
Carriage Hill Apartments
