Orleans Apartments

I wanted to take a moment to share my positive experience with your team and leave a review for the exceptional service I recently received.

James was amazing, from our initial phone call to his patience when I arrived late for my tour. He remained professional and pleasant throughout the entire day. During the visit, he provided a detailed and informative tour of both the unit and the property.

I was initially hesitant about the internet costs, but James quickly demonstrated the value of the... service and showed me how I could save and capitalize on it. He also took the time to sit down and explain the application process clearly. I was very impressed with the efficiency of the team; it only took 16 hours for someone to contact me, and even less time for the folio checks and the Nova Credit process.

Overall, it was a great experience, and I am looking forward to a wonderful stay at the property.

Thanks again to James and the management team! Read More

When I lived at the apartments there was black mold coming out of the vents mainly in the bathrooms, A leak under the kitchen sink, Brown Recluse spiders because they didn't call pest control when told about it. Maintenance is barely there like maybe once or twice a week and they always pull out the stuff they need for broken appliances from other apartments. They save new appliances only when renovations when a tenant moves out and leave materials outside the office for the weather to get to... them. There is one street light so it's not safe for kids after dark. The mold makes animals sick when exposed to long. Finally there are roaches they get into the walls and infest your technology after dark. Read More

The mold and lack of being able to communicate with management makes it difficult to give them a good review.

I spent an hour the first day just cleaning black mold out of the rails of the sliding door to the patio. There was so much that the door wouldn't open until I did so.

These apartments hold a LOT of humidity. We bought a de-humidifier, and most days the apartment would start at about 80 percent humidity — that was AFTER running it the day before. This made it impossible to keep the... windows free of mold, which was also growing under the paint. I'm not sure if they painted over it in ignorance or if they knew about it, but when I cleaned it would kill the mold under the paint as well. Besides growing around our windows, mold also grew in our closets, on our clothing and shoes, and even began coming from the vent in our bathroom.

I put in a maintenance request about the mold. They came over, said I should clean it up with bleach and it would be fine, and left. When it continued to grow back, I reached out to management via the email and the phone number listed in their app about the problem, and never received a response from either. The office was "under renovations" from the day we moved in to the day we moved out, and I was unable to talk to anyone from management in person.

Significant secondhand smoke issue — despite the fact that we signed a no smoking agreement when we moved in, and (mistakenly) assumed that our neighbors would also be under a no smoking clause. Any maintenance requests for assistance removing the smoke from our apartment were cancelled, rather than acknowledged. This smoke came in from the bathroom and laundry room vents and the staircase to our apartment. I had people at church tell me that my baby smelled like cigarette smoke, and we spent weeks washing every item of clothing with de-odorizing laundry detergent. It was honestly awful.

The dumpster was not being emptied frequently enough, or there weren't enough of them. I say this because by Tuesday there was always a nasty mountain of household trash next to it that wouldn't fit in, but obviously still needed to go to the dump.

The apartment includes in its lease that they are not responsible for pest control inside the apartments. This means that when you move in, you move in with the cockroaches, and it's your problem from day one. They did sent a pest control guy to our building anyway at the very end, after everyone was complaining because they all had the issue. Read More