The Reserve at North River Apartments

My air conditioner has been leaking for weeks. This happened last year and a wall had to be replaced. This year, the same issue is happening. I have reached out to maintenance, called, and sent emails and the issue is still not resolved. When I called the office again yesterday, they sent maintenance over. He shop vac’ed some of the water, stated he did not know why it was taking the contractor so long and that he would report it again, he couldn’t even get all the water up because there is a... constant flow. My foyer is covered in water daily as is the floor of my master closet. Items in my closet are wet despite me mopping up water daily. This issue is in addition to my patio flooding and water rushing in under my door when there is a hard rain/storm out. I’ve reported that issue since last year also with no resolution to the drainage issue. Rent goes up every year but service gets worse. There is no telling what is growing under my floorboards from all of the moisture. I don’t have the time or energy to mop a half bucket or more of water up daily because my concerns are not being handled. It’s so frustrating. Read More

In the past month, the management has done a great job at making sure the residents are cleaning up after their pets. There seems to be a lot less dog poop everywhere.

If I could give them zero stars I would. While the apartments are decent and the location is convenient, the management is awful. They are nice when you talk to them but they’ll cheat you of everything. If you ever need repairs, they would come in and pretend they fixed things and mark it as “resolved”. But especially with heating and A/C, they would never bother to pay to fix things. They once came in to fix my flooring without my asking and everything was covered in dust and my clothing was... damaged. And when I called them in to show how all my kitchen was covered in a thick layer of dust, they were like “what’s the big deal?”! I have moved out but beware! You won’t be getting back any deposits. Just document everything over email. Because if you speak to them in person or over the phone, they’ll change their story. And don’t believe the recent 5 stars. I’m sure they have campaigned to get their ratings up. But they don’t deserve it. Read More

Been here for a fewyears now and its gotten better these past few months with the addition of staff that cares. Wish the noise from upstairs neighbors was handled better. Maybe carpet the apartments upstairs would help dampen some of it? I think there should be a price break on longer term residence instead of raising rent prices on every renewal...reward loyal residence with lower rent prices each renewal. Or at least the same...raising rent in the complex without any additional additions or... addons to the community doesn't make sense. Like what is the added money going? The area is nice and the schools here are the best city schools in the district by far!!! Read More

My rating has gone down since the last time I submitted a review because it seems that management is doing nothing to fix the problem that is people not cleaning up after their dogs. I have seen, on multiple occasions, dog poop sitting just a few feet from where poop bags are located. I have even seen dog poop on the sidewalk. It’s quite frustrating when a simple and easy task goes undone out of laziness of neighbors.