9/24/25
DO NOT RECOMMEND!
If I could choose 0 start I would. Please run away from these apartments if you are looking for a new place or have any health concerns!
Since moving in last year, I’ve gone back and forth with the staff about cigarette smoke constantly coming into my unit. I’ve been told repeatedly that “there’s nothing they can do,” since apparently 4 other units’ air vents are connected to mine. So, if anyone smokes inside, I just get to breathe it in.
I’ve explained multiple times that I have allergies and... asthma, but the response has stayed the same: nothing they can do. You can imagine how “welcoming” it feels to open my own front door after a long day at work, only to be greeted by a wall of smoke. No amount of cleaning helps when the smell is constantly coming through the air vents. Oh, and this is just during the week, once the weekend comes marijuana gets added to that mix!
And here’s the part I really don’t understand: why make residents sign a smoking addendum along with the lease agreement if, when someone actually raises a concern, the answer is… nothing?
The hallways are another story, the carpets clearly never get cleaned, the whole building smells, and the air units are full of fungus. When I asked maintenance for a deep clean of the air unit, they showed up with what looked like a car vacuum. Very reassuring.
On top of that, I’ve even had packages stolen, and once again, surprise! There is nothing they can do.
Overall, this place is disgusting, is a joke and I would absolutely not recommend it.
Review from Apartments.com
Property Manager at Valley View Apartments responded to this review
Hello,
Thank you for sharing your feedback with us. We’re sorry to hear about the challenges you’ve experienced since moving in, and we understand how frustrating and concerning this situation must feel.
We do take smoking complaints seriously, and... while we know issues with ventilation can sometimes be complex, please know that we have clear protocols in place when concerns are brought to us. These include investigating reported violations, communicating directly with residents involved, and taking the necessary measures outlined in your lease. We also review building systems and maintenance procedures to ensure proper functionality. While these steps may not always result in an immediate resolution, they are put in place to protect the comfort and well-being of all residents.
Regarding your additional concerns with cleanliness and package security, we want to assure you that these are areas we monitor regularly and take action on when issues arise. Your comfort and peace of mind are important to us, and we don’t want you to feel unheard. We encourage you to reach out to our onsite team directly if you would like to further discuss.
Sincerely,
The Valley View Apartments Team













