EPERNAY APARTMENTS

I lived at this apartment complex for three years, and it was the worst apartment experience I've ever had. actively warn others to avoid it due to poor management, dishonesty, and unsafe conditions. The property manager consistently denied problems even when provided with proof, often contradicting the lease and gaslighting tenants. When there was bullying and harassment by others in the complex management claimed their "hands were tied" and suggested calling the police on them-despite the... lease explicitly prohibiting tenant harassment. Parking was a constant issue. The lot was never properly maintained, with faded or invisible lines causing unsafe parking. Promised repaving, first mentioned in 2021, never happened despite repeated assurances over three years, still isn't done. Management also ignored their own lease language requiring visible parking permits, instead blaming tenants for "misunderstanding" clear wording. Inside the apartment, there were multiple maintenance and safety issues. Outlets were not up to code, which the property manager initially denied even after photos were provided. Despite admitting the issue, she refused to check other apartments. Additional problems included poorly installed drawers that scraped wood into dishes and children's food, never properly repaired despite requests. Communication with management was hostile and unprofessional. The property manager yelled during calls, gave conflicting statements about whether she had a supervisor, and was openly condescending. Due to lack of trust, I reported violations to the state. Exterior conditions included rotting wood, mold on gutters, missing gutters, improper water drainage, and exposed foundations concealed with landscaping. Management also showed clear favoritism. Some tenants were allowed to violate rules without consequence, while others were strictly and aggressively policed for minor issues. Noise disturbances from certain tenants frequently required police intervention, yet management failed to take meaningful action despite repeated complaints. Overall, the management was disrespectful, dishonest, and negligent. I would not recommend this complex to anyone under any circumstances. Read More

Do better.
It's not the best. I'm paying 300 more than some neighbors who moved in only a month after me with the same floor plan.
There is no gym. It's a room with a pelaton and a couple other machines but nothing to get excited about.
The heat sucks. It drops into the 50s in the winter unless I am willing to rack up a bill.
The pool is a joke.the hot tub does not work and hasn't since I lived here.
The only upside is the one maintenance guy here is in top of stuff (I've had so many repairs and... leaky faucets it's unreal)
It was gross when I moved in. I don't have pets but when I vacuumed it's nasty.
Break ins happen a lot in cars even though we supposedly have a night cop. But the towing company is on top of it. They almost towedmy car with an apartment sticker on it.
I'm constantly cleaning my outaide light as it's covered in webs. Disgusting. They also don't salt well. Read More

I would not recommend leasing at this apartment complex. The staff were consistently rude and dismissive, and when I finally managed to speak with someone, they denied ever receiving my complaints. The heating system was inadequate, and my apartment regularly dipped into the 50s during the winter months. Visitor parking was a nightmare, with rules that were easy to violate, which results in a towed vehicle. Additionally, many things around the complex were often broken or poorly maintained.... Overall, my experience was frustrating and disappointing. Read More

It's refreshing to have a manager in place that actually cares and is so professional. Claudine is amazing.

Claudine ,Kamilani and Jenny go above and beyond to help tenants.