5/13/25
Don’t move to here
Don't rent in these apartments, the administration is bad, the people in charge of the administration are bad people, the apartment where I live, the pipe was damaged a week ago and black water is thrown, it smells bad, I've been to the office more than 10 times and they make fun of me because I'm inspana, they don't pay attention to me and they don't want to help me with my problems, the apartments are in bad condition. They don't want to have anything repaired, they are rude, the manager is a... rude, unfriendly woman, people from Arkansas, don't rent here, it's the worst decision That can. Take here there is only garbage and a garbage of administration all the people have left every Saturday some different leaves and they want to subject people to stay for two months even if the apartment is in bad conditions to live
Review from Apartments.com
Property Manager at Icon Lakewood responded to this review
We are truly sorry to hear about your experience and the frustration you’ve encountered. What you’ve described is deeply concerning, especially regarding the unresolved plumbing issue, lack of communication, and how you were made to feel during your... visits to the office. We want to be clear that all residents deserve to be treated with respect and dignity, regardless of language or background. If any interaction made you feel otherwise, we sincerely apologize — that is not acceptable and not reflective of our values as a community or management team. The issues you’ve brought up, including maintenance delays, communication concerns, and cleanliness, are all being taken seriously. We would greatly appreciate the opportunity to speak with you directly to better understand what happened and work toward a resolution. Please consider stopping by the office in person so we can address your concerns. Thank you for being part of our community, we are hopeful to improve your experience with us.
