Crystal Springs

I’ve lived at Crystal Springs for over 18 months and am currently in the process of upgrading to a bigger unit. During my time here, the staff has helped me in ways they didn’t have to, and I appreciate that.
For example, when my partner was at work and I was carrying my baby and car seat, Nick stepped in and helped me carry it, which meant a lot in that moment. The front office staff — Jaida, Nick, Nikki, and Tiana — are the main people I’ve interacted with, and they’ve always had a nice vibe.… They have great personalities, they’re easy to talk to, and it never feels uncomfortable going into the office or asking questions. They talk to you like a normal person, which makes a difference.
They’ve even gotten to know my kids, and Tiana and Jaida have no problem talking to them like they’re their aunties. As a parent, that kind of comfort and familiarity means a lot.
There were a couple times I needed clarification on things, but when I went back and spoke with them, they took the time to explain everything and walk me through it so I understood.
Brandi, as the property manager, has also helped me in other ways and worked with me when needed, which I appreciate. One of the biggest life changes they saw me through was the loss of my teenage brother. During that time, when I wasn’t able to move in right away because of everything happening, they worked with me and showed understanding. They’ve seen me through a lot of ups and downs, especially during that period, and I’ll always be grateful for the patience and compassion they showed.
They’ve seen me through a lot over this past year and a half, including having a baby and now moving into a bigger space. Overall, they’ve been approachable, patient, and willing to work with me.
No place is perfect, but I can say the office staff have been kind, easy to talk to, and helpful when I needed it. That’s a big part of why I’ve stayed and decided to upgrade instead of leaving. Read More