University Square Apartments

This year has been the worst living situation I have ever been in. If I could give it negative stars, I would. I will also be personally suggesting that no one I know ever live here. Save the trouble and don't even try. The staff is bad at their jobs, and my lease was JUST processed three months after moving in (after several drafts where names were misspelled, people were forgotten, and pets were left off the lease) EVEN THOUGH all of the paper work was in and completed within the first week of… move in. When the website crashed and rent was denied, we were charged a late fee, even though we went in with a check the next day and it STILL has not been processed a week later. The late fees have added up even though it is not our fault that the site crashed and the account was deleted. During this site crash, the main resident of my apartment was taken off and so she could not pay it. When this was fixed, three new credit card numbers were added to the account, none of which were ours. This is a giant law suit waiting to happen since my apartment had access to that information due to a failure in their system. It makes me wonder what other sensitive information is not cared for and treated with the discretion and importance it deserves. Since we are good people, we were able to go to the office and request for it to be removed. I highly suggest you look somewhere else that will do their jobs. Read More

University square does a splendid job of resolving issues, completing maintanence requests, and bringing the residents together via events, holiday celebrations, or social media. It is conveniently close to NAU, food, transportation, and retail stores. I'm surprised it's not more expensive to live here! Jamie our new property manager, has flipped this place from 2 stars, to 5 in less than a year and I truly feel at home living here! Thank you for making me feel like a resident and not an… apartment number.
-Devyn Read More

University Square has become a second home to us. The ladies working in the office make every resident feel welcomed, appreciated, and heard. Maintenance work is done almost immediately, and the office puts on many community events. We love living at this apartment complex and will be sad to graduate and move after NAU!

If I could give this place 0 stars I would. They are terrible at communication, and lie about making efforts to contact residents and potential residents until it is essentially too late to fix anything. I have lived there for a year now and everything breaks down at least once per month- I contact maintenance regularly, and they are the only ones that bother to respond in a time-sensitive manner, thank goodness. The only good thing about this place is that it is close to campus, but there are… many other complexes within the same distance that are much better. This place is not worth your money or your time. Read More