Boulders at Lookout Mountain Apartment Homes

Do yourself a favor and avoid this place. The office is clueless. They can’t even decide when they open each day (is it 9 or 10- they certainly can’t figure it out!). When we moved in 2yrs ago it was a nice area and the office was easy to work with. The area is now surrounded by homeless camps (one is literally right across the street on Greenway).
Our cars were broken into 3x while here, needing replacement windows each time. Management did not care. The new owners have no idea what they are… doing. By the way- tack on $50 a month to their advertised rent cause they surprise you with that mandatory “amenity fee” when you go to sign. Lease somewhere else and avoid the headache. Read More

My car was towed without notice for being backed into a parking space. The no backing in rule has never been enforced in the 10 months I have lived here, and on any given day I usually see 1/5 to 1/3 of people backed in. By the time I realized my car was gone it was too late to pick it up from the towing company, because again I wasn't given any notice that my car was towed. I went to leave my apartment tonight and it was just gone.

The only justification for this rule that I was able to get… is that there are apparently so many stolen cars stored in their parking lot that they can't take the time to check the license plate of a backed in car and make sure it isn't stolen, despite the fact that I have been parking in the exact same section every day for the last 10 months.

My biggest issue isn't even that it was towed, because while sure I think it is a stupid rule, it IS in the lease, so backing in was a gamble I was taking along with the hundred other people doing it. The problem is that I was not notified in any way that it was going to happen or that it had happened. My car was just gone when I went outside. This is completely unnacceptable as far as I am concerned. Read More

When the new management took over I was hopeful and optimistic. However now I see that things are worse than before. I fought for months with the old management about roaches in my oven so I was hopeful things were finally going to get fixed. I was wrong. It was another fight to FINALLY get a new roachless oven in my kitchen.

My newest of problems, and most concerning, is that in the month of June (the past ten days) my AC has broken twice. The first time (a Wednesday) maintenance came out and… they we’re kind and as helpful as they could be and told me the air conditioning workers would be out tomorrow morning to fix it. They brought in this rinky-dink portable AC unit that did absolutely nothing as our thermostat stayed at 91 degrees the entirety of the breakage. We waited all morning and not until 1pm the AC workers came, went on the roof, and left without saying a word. We contacted the leasing office and management multiple times all day long including going in person when our phone calls were not being answered. All day long we received the same answer “It will be fixed today.” Until 5:45 rolled around and I received a call that it indeed would not be getting fixed that day and instead the next morning in between 7:30 and 10 AM. That time came and passed on Friday and it was finally fixed around 2 pm. It lasted 6 days and my AC is broken again. Today is Friday and with record breaking high temperatures and another rinky-dink portable AC unit that will once again do nothing, I was told the AC workers will not be out until MONDAY!!!! And that’s just to look at it, who knows when it will actually be repaired. When I asked if there was anything they could do for us, management told me there is nothing they can do as they have to let the AC people they are contracted with attempt to fix it first. I’m assuming in attempt to save money since the part that broke before is “under warranty” as the leasing office had told me previously.

Roaches in my oven for months and AC broken for DAYS with record breaking high temperatures in JUNE ARIZONA HEAT, and no real solutions or help at all from management.

Whatever you do, don’t do it here. Read More

Commute- great
Noice- up front at Greenway Parkway you can hear the traffic, but it sounds like the ocean to me…except speedsters.
Safety- my husbands work truck got broken into twice in 4 years- they don’t have stong security patrol presence that seems to be consistent or overly effective.
Ammenities- gym,pool, clubhouse (WiFi) all nice.
Maintenance- GREAT! Ive never had one issue with maintenance- they are personable, professional, and prompt. I’ve had my garbage disposal, microwave, and… dryer replaced over the years- the day after and without incident. They always followed up to see if we were satisfied. The grounds are kept beautifully (lawn and no trash).
Parking- Great! One assigned spot- a garage for a price (but really not neccesary… unless you need a bunch of extra storage .We have two cars and we have no problem parking close to our apartment.
Overall we have been happy- obviously seeing that we have been here for 4 years. The office staff is really accommodating, friendly, and knowledgeable. Read More