6/17/26
Poor communication
I loved the style and layout of these aparments as well as how great the staff were at first. When i toured a couple of their available aparments i was in love and wanted to call this place my home however as things went on i was not as impressed. When i toured i let the office staff know about mine and my boyfreinds situation as we had to move to a different county in a short amount of time due to multiple reasons and they were very understanding and encouraged us to apply. However when we got... denied and i went looking for answers which were not given in the denial letter they sent us, i tried to call the office staff as i wanted to understand why. I called multiple times and got no clear answer on why we were denied and when i asked to speak to the lady that gave me the tours i was told she was not in the office that day and would give me a call back the next day. I never did receive a call back so after 2 days of not hearing anything i called back and they said she would give me a call by the end of the day, as u can tell i still have not received a call and have given up after 2 weeks without any answers. Im very disappointed as i loved these apartments and wished to have a home there. But since they clearly do not want the money or buisness i have given up and am looking elsewhere
Review from Apartments.com
Property Manager at Colter Park Apartments responded to this review
Thank you for sharing your experience with us. We truly appreciate your kind words about the apartment homes and your initial interactions with our team. It means a great deal to know that you felt welcomed and excited about the community.
We’re very... sorry to hear that your experience did not meet those expectations as the process continued. We understand how important clear communication and timely follow up are, especially during what can already be a stressful transition, and it’s disappointing to hear that you did not receive the level of responsiveness you were hoping for.
While application decisions are made based on standardized screening criteria, we recognize how frustrating it can feel when you don’t receive the clarity you were seeking afterward. Your feedback regarding communication and follow up will be shared with our team so we can continue improving the experience for future applicants.
We genuinely appreciate the time and interest you invested in considering our community as your home, and we’re sorry that this experience left you feeling disappointed. We wish you and your boyfriend all the best in finding a home that fits your needs and timeline.










