Elara at Paradise Valley

The number of roaches has become a health issue. I have started spraying my own apartment once a week because I don't want a stranger walking through my apartment weekly to spray it when I'm at work and when they sprayed, there were still roaches within a couple of days. The billing system is messed up, they would overcharge and then undercharge and would bill us in the middle of the month when they were the ones who messed up. Management will not do a single thing and they are clueless. About... every question I asked was answered with "I'm not sure" and when I asked to speak with someone who could answer me, they couldn't give me a number (I later received a letter in the mail threatening to kick me out because I was in the office politely asking questions and trying to understand my bill). At least once a month, amenities are closed, water is turned off, there's a leak, or there's a power outage. Overall, the apartment is poorly renovated and my windows were painted shut, the floor is uneven and raising, holes in the backsplash of the kitchen and ceiling, large gaps between bathroom cabinets and the walls, and the indoor doors won't shut without force because they have been painted so many times. Read More

We just moved in and the toilets are so low I literally had to climb up to get off the toilet. But thats not the worst part, nothing was fixed.The blinds in the living room is kaput and never replaced before we moved in. The thermostat is in the master bedroom while the rest of the apartment is in heat. Nothing was fixed but only painted. The AC is dripping water at a gallon every 10 minutes.The kitchen is very small with little kitchen storage. The switches for the lights are in very odd places... . The tub must have been for kids its so low.and the rent is astronomically high for this low grade apartment. Just skip this one and find something better. It’s a whole year before we can move… sigh. Lord have mercy on us!!!! Read More

Lots of smokers in this apartment if you know what I mean and most mornings I walk out to find people literally in the garbage cans going through them taking peoples mail and other items they thrown away. The gates are supposed to be locked, but homeless people ride in on their bicycles because they aren’t most days then they load them up with stuff from the garbage and leave. I don’t feel safe here and I’ve had lots of troubles with the maintenance people doing work on time.

Tides at Paradise Valley took over and the place is going downhill. They may be painting the outside and renovating units for future residents, but they are literally putting “lipstick on a pig”. It’s still a pig at the end of the day, with sketchy neighbors in a sketchy area. If you are going to spend a lot more on a renovated unit, go somewhere not so old and also where the front office communicates with you. The maintenance takes 2-3 weeks for work orders, if they even show up, and... the front office won’t answer phones or respond to voicemails. Plus the office has limited hours so if you are like most people, you have to takeoff work early to get there before they close at 5 PM, and they are only open for a short amount of time on the weekends. Read More

I created a work order 2 months ago and no one showed, in fact the order was closed. Fast-forward 2 months later and another order was created 11 days ago and someone came in, looked and left, nothing was fixed yet again. I have no water pressure to do my dishes and the dishwasher smells. They really need better maintenance staff