Preston at Biltmore

I recently toured this community and I just wanted to say that everyone in the office was really friendly and helpful. The apartment are lovely and the location is great! Definitely worth checking out!

Would not recommend living here. They draw you in with leasing specials but that’s where any positives end. The parking garage door was broken for about half the time I lived here, and when it was working it was so loud and often used that it will keep you up at night. The hallways were often dirty with the trash of some of the younger tenants (I assume it was often cans of alcohol
etc) and halfway through my lease the management changed pricing on garage fees. Additionally, guest parking went… from free to a $4 charge for any time you have a guest drop by. Loading zones are not for tenants and they often have cars towed, so don’t rely on those to carry up groceries. Last but not least, I have been struggling to have my due security deposit refunded for the last few months; seemingly due to poor management and communication. Lease here at your own risk. Read More

Me and my gf picked this place because we thought it was secure key fob entrance for door and garage also security on sight overnight. But 1 month in the parking garage is no longer secured after multiple accidents of people running into the door it is left open less than 1 AND A HALF MONTHS LATER my vehicle along with another person's vehicle are both broken into office staff not much help and brushed it aside. On mutiple occasions I've seen non-residences parking and loitering around in the… garage. I notice security does not stay all night only for an hour tops most nights Paying $80 dollars for garage parking might as well park outside it would save me money hopefully a window. Also ANIMAL URINE found on 2 occasions reported never cleaned just left to dry and everyone to step on Read More

When I first moved in, there were some issues that left me questioning if I’d renew .The mail room was a constant source of frustration. Always piled up, the staff didn’t seem to acknowledge residents’ struggles. The small dog park was seldom cleaned to a proficient standard. There were frequent noise complaints due to pool parties with little done to address them. Common areas were left open where heating and air conditioning freely flowed out—a cost that ultimately hit residents’ pockets. When… things like the garage door broke or trash valet service missed their rounds, residents would be the last to know, with delayed updates or none. But with new management stepping in under “Preston at Biltmore,” I’ve seen a turnaround. I held off writing this review initially, wondering if this was just a “honeymoon phase”. But months later, their commitment hasn’t wavered, which speaks volumes about their consistency. The team’s welcoming approach has set the tone from day one, largely thanks to Carmen, the property manager, who ensures every resident feels valued and that every concern receives attention. Her leadership keeps the team aligned, and this sense of accountability shows in all interactions. The mail room, previously chaotic, is now efficiently organized, with Carmen (yes, another Carmen!) often going out of her way to assist residents personally. Trevor adds a personal touch with his detailed knowledge of the property and genuine interest in residents’ needs, making inquiries about available units or amenities easy and pleasant. Tyler, too, brings positive energy, proactively addressing concerns, from timely trash valet pickups to seamless communication on any building updates. Together, this team has created a welcoming environment, actively engaging with residents more than just “behind the desk” and visibly improving the community experience. The groundskeepers also deserve recognition for maintaining the property’s appearance. Their efforts adds to the well-kept atmosphere that the new management has worked hard to build. The beautification additions that are going on in and outside of the complex with more in store are a nice touch. I was considering moving since my lease ends mid-November but the positive changes under this new management made my decision easy. I’m definitely renewing. If you’re considering moving here, I’d suggest coming in soon; it feels like every time I check on available units, they’re filling up quickly. Read More