Tides on 27th

Went to get my package this morning, office hours listed at 8:30a-5:30p. Door was still locked at 8:33, 2 women were inside and one finally walked up to the door then continued to talk with the other woman. A few minutes later she finally let me in. WHOLE OFFICE SMELLED LIKE WEED. I told the younger woman that I had a package and keep in mind this same woman last week gave me a package without asking, perhaps she was more high that day, who knows. But either way. I went home, got my ID and came… back. Keeping in mind that I work 9-6 so I am only able to pick up my package in the morning if I can get in and out of there quickly. I return and this same woman is talking to this guy, didn’t have my package out and ready. I asked if she could please get my package so I’m not late for work. She gives me attitude. Honestly this is unacceptable. Everyone in that office needs to be drug tested. This is the THIRD time when the office has not opened on time. Im a pretty reasonable guy but when its obvious that they were probably hitting a bong and that’s why the office isn’t opened on time I lose a little patience. The management transition is awful. Not to mention they doubled our water bill because they added all the landscaping and washer bills on to the residents rent. Really liked this place until they switched up the people in the office. Also If I could give this negative stars I would. Read More

Excellent staff and maintenance this review is from Todd
5stars

Formerly Desert Place Apartments has changed management for the better. My name is William and I am in my early '70's. I've lived here for over 6 years and there have been 3 different management companies running the complex. New owners and the current management company are working well together

All 260 units now have new air conditioners which are working well. The staff and maintenance work well together. They are all personable and quick at resolving issues. They have cleaned up the… residents and there are no longer drug dealers or other bad actors living in the complex but instead a respectable group of people that are friendly. This is a welcomed change.

The complex has been completely repainted with a newly refurbished pool area. Currently, they are landscaping and cleaning up the entire area. They have also got well-qualified Security Guards 24/7. This is now a great place to live and it is nice knowing that the management, maintenance and Security are all here for us. Don't hesitate to check us out. You will be pleasantly surprised.

Remember: Bad reviews are written by impatient people or by those who didn't obey the rules, or maybe things just didn't go the way they wanted them to. Read More

The one good thing about this apartment is it's slightly cheaper than some others, and, they actually do fullfil maintenance requests and fix things. Apparently this is something that can't be expected of most complexes in Phoenix. Also apparent, is that for this luxury service of performing basic leasing office functions, the staff enjoys talking down to you, interrupting you on the phone, hanging up on your when you're trying to thank them, and then laughing at you in person when you are in… tears because $1 caused a rent check to bounce and they didn't let you know until the 6th, causing a total of $120 in late fee's. That's right, they will charge you $50 for the check, $50 for the rent being late and $10 per day after that with apparently increasing daily charges. Because of course, being threatened with starvation will make you able to will yourself to be wealthier. News flash Dimensions 27- extortionism doesn't work. But hey at least you fixed the toilet that one time, right? Read More