2/21/24
The Worst
I was a resident at this place for almost 2 years. In general it was a good place, but unfortunately the way I was “helped” to leave the complex was the worst. I was a resident that never missed a rent monthly payment, as well as I think I never caused any problems to others. In my situation I had to leave 2 months before the lease term ended, I moved out on a Saturday and went to the office find a way to sign a written notice, there was no manager at the time so I guess it was okay to return... the keys and call back next week so they help me on a payment. I did that and when I called they told me they will call me back. They never called me back even thought there was 3 days before the month ended. No communication and I even called on the last day of the month. Couple days pass and I get an email of an outstanding balance amount that I owe that is doubled of what my rent was. So I had to call Bridge Central Billing to find a way so I can get some help from this Unfair Bill. The reason why Unfair because I never missed a monthly rent payment and I also had to deal with the Cockroaches and I mean a lot of them, I know there record shows the many times I told them to spray bomb that Unit. Bridge Central somewhat helped me I guess on what they could, but the Villages Office could of well helped me much more if they felt like it and they know it. Living there was never a bad place but on how the decided to bill me now I never would want never would like to live there again. Also there was a dining room fan that I told them along time ago it was not working properly and the maintenance guy said it was ordered but they never came to replace it. Yea im not going to miss that place. I would of been fine paying what I owed of the leasing term but they doubled it because they did not care of my situation so they felt like it was okay to mess it up for me, there was still a couple days for the deadline to figure something out from the start but it was just bad service from the office. So now that I have to deal with what I am billed, I am very glad I left Villages at Metro.Ya
Review from Apartments.com
5 People Found This Helpful
Property Manager at Villages at Metro Center responded to this review
We appreciate you taking the time to share your experience. As a diligent resident for nearly two years, we regret to hear that your departure process did not meet your expectations. We understand how crucial prompt communication is and apologize if... this was not what you experienced. Concerning any outstanding balance, our staff at Bridge Central Billing is dedicated to assisting residents understand and resolve invoicing issues, including unforeseen discrepancies or additional charges to account balances. Please know challenges with maintenance were also taken into consideration and actioned accordingly as they're reported. It is certainly not our intention to provide less than satisfactory service.On behalf of the Villages At Metro management team, we express our sincere apologies if we fell short in delivering on great customer service during this time - and it's something we will take in stride towards making future improvements where necessary. We thank you for having chosen us as your home for two years - it means a lot.
We wish you all the best moving forward.