6/11/26
Disappointing Service & Lack of Communication at Finisterra on Grove
As a current resident, I am thoroughly disappointed with the level of service and communication from Finisterra on Grove and Greystar. It feels like resident concerns are continually ignored or evaded, with little to no effort made to address ongoing issues.
Trying to reach the leasing office during business hours is frustrating—calls are often ignored or left unanswered. When questions are finally addressed, they tend to be dismissed rather than resolved. It’s disheartening to feel unheard and... unvalued as a tenant.
The management's disregard for residents' needs extends beyond communication. Before Greystar took over, parking was free—one surface spot and one covered spot per apartment. Now, there’s no clear explanation for why parking costs were introduced, especially when the gate code system rarely works for anyone who makes food deliveries and/or guest access a hassle.
Speaking of deliveries, Amazon lockers are always out of service. FedEx, USPS, and UPS often leave packages in these lockers instead of delivering directly to our doors, defeating their purpose and causing unnecessary frustration.
Overall, the decline in service quality, transparency, and responsiveness is unacceptable. It seems that resident needs are no longer a priority, and that’s incredibly disappointing. I hope Greystar begins to take resident concerns seriously and improves their communication and service standards if any.
Review from Apartments.com