Encantada Steam Pump Apartments

On February 5th I applied for an apartment with the knowledge I could cancel within 72 hours to receive my admin fee refunded. I cancelled on February 7th and still waiting for that refund check. If administrators are this poor at responding to a potential resident, I can only imagine how poor everything else would be??

If there was a zero star option I'd pick it. Don't let the beautiful lobby, club house, theater and pool area fool you. You pay a very high rent for these premium features that never work. I was there for a year. The hot tub never worked, the heated pool never worked, the TV's in the Cabana's never worked, the one of two grills was never replaced. the fire place area near the pool never worked. The security gates never worked and from what I get from other reviews they haven't worked in years.... The staff constantly turns over. I wouldn't recommend this place to a dog, speaking of such people don't pick up after their dogs. The staff makes verbal promises that are not kept or they say I'm sorry the policy has changed. Once you get there about after a month it's like why am I paying for these premium features that don't work. I recommended a friend early on and never got the $500.00 referral check. When I asked they said it came in the form of a credit on your rent. Never saw it. Check out the Better Business Bureau complaints on HSL Properties. Every one of them is spot on. Read More

I have been renting at this complex for almost 4 years. This place has gotten progressively worse over the past year. The new neighbor below me plays loud music almost everyday, sometimes well past midnight. Although I have made 7 complaints to the property managers and filed a police report, they refuse to take any action against the troublesome tenant. HSL does not enforce their own noise policy!

Absolutely great location to live in. Quiet residential experience. Large corporation manages this property, so you need to understand this is the experience you will have. On-line maintenance requests are filled within a day, per my experience. Front desk staff are available and helpful. Recommend you request an inspection of your rental before signing the lease. I did and they were most accommodating in that regard. All in all, the best apartment experience I have ever had and would... recommend to anyone looking for a quality lease situation. Read More

Absolutely great location to live in. Quiet residential experience. Large corporation manages this property, so you need to understand this is the experience you will have. On-line maintenance requests are filled within a day, per my experience. Front desk staff are available and helpful. Recommend you request an inspection of your rental before signing the lease. I did and they were most accommodating in that regard. All in all, the best apartment experience I have ever had and would... recommend to anyone looking for a quality lease situation. Read More