Springhill Apartments

The HSL staff assigned to this Apartment can be quite incompetent and their communication skills are nonexistent. From sewer leaks, soiled carpet, and other issues I have experienced nothing but a HASSLE. Just to get my carpet replaced by HSL I had to call corporate because the front office kept giving me the run around and excuses of "Well you live in an apartment". For the rent I pay the value isn't really their aside from living space. The amenities are really outdated to include the... cabinets and other hardware.

Most summers the A/C goes out for a day or two and the power cuts off a lot. Neighbors are noisy and inconsiderate. They dump large pieces of furniture in the dumpster all the time clogging it. The homeless always cut through these apartments to go to lakeside park and use. They've been caught trying to steal copper and other items from apartments. My bike was also stolen from my front porch the second day I moved in. No security at all during the day and I've never seen them at night. There is also a rehab facility across the street that causes trouble because of the homeless. The surrounding area isn't kept up and you can find massive mounds of trash, carts filled with trash and old fires that the homeless started.

The amount of rent I pay when compared to the value isn't realistic. Other apartments that have my set up for the same price are updated, safer and more modern. As well as more competently trained staff. Furthermore, Maintenance is constantly moving through employees so work orders are extremely backlogged. Also, within three years of living here the water has been out for days on over 5 occasions. I constantly have to ask for pest control since adjacent units are unclean and have roaches.

There are so many better apartments to live in aside from Springhill. This is my last year living here before I move out. Never again will I rent from HSL Properties. Read More

The managers are very nice and kind when you meet them, but then they passive aggressively charge extra fees to your rent without any warning. For instance a $50 fee for not cleaning up animal droppings outside, when it wasn’t even your animal that left them. Or accusing you of parking in the paid parking so that they can charge you a fee, when you weren’t even parking there. They also don’t offer you a 12 month lease so that they can continuously raise the rent. Please don’t rent here, find... somewhere with honest and nice management. Read More

Beware. They will try to make you pay for their mistakes. Four days before we moved, we discovered that our unit's water heater had rusted through and had stained the carpet in the 2nd bedroom. We called their emergency line and the awesome maintenance guy came by the same day and replaced it. He told us not to worry about paying for the carpet because it would be replaced anyway, because it was their water heater that had failed.
Fast forward a week after we were out. We were sent a bill for... carpet replacement. We have no qualms in paying for everything else on the bill, but we called and said we would contest the carpet charges.
Then my husband called back, and the first thing out of Francis' mouth was "we will not charge you for the carpet, but we will charge you for steam cleaning."
So they replaced that carpet...and then cleaned it? There was no charge on the original bill! They blamed it on a pet stain.
We had one service animal that did nothing to the carpets. The stain they are talking about is from the old and rusted water heater that they had to replace.
Oh, and here's the kicker: Francis said that the maintenance guy that replaced the water heater no longer works for them.
Please, everyone who is considering moving here: take pictures before and after you move, like we did. If they do this to you, you can take them to small claims court.
Unimpressed and appalled at how dishonest Francis was. Very sad that she really tried to hustle us.
Be careful. Read More

Actual Apartment Layouts are Great, Location is perfect, but the Air conditioning system is NOT reliable.. Our Unit stopped cooling 6/5 and it took until 6/26 to get real technician for just an inspection; and the following week for repairs.. In the Month of JUNE 17' we had soo many heat warnings and record high temps. but it still took Management 1 Month to "Finalize the Work Orders", 1 month AFTER the "replacement" unit, It still cannot go below 77 degrees at night with it being 80 degrees... outside.... Also, Water Pipes will bust in the complex and you see it in your bill. Parking is thee worst every night after 10 pm. Areas are clean, Pet friendly, and Pool & Gym are actually open 24/7. Management Seems nice, but is hard to work with at times.. Read More

They misrepresent actual rental cost; cost is $30 to $45 more than listed price because water/sewer/trash are extra. Because residents pay for the complex's water, they don't bother to fix things like broken sprinklers leaking faucets or even large water mains.

You would think the puddles and lakes in the parking lot jn the morning would tip them off that something wasn't right.