Canyon Ridge at Napa Junction

Management never does anything as far as handling situations that need to be addressed.

HIGHLY NOT A RECOMMENDED PLACE TO STAY/RENT WITH/LIVE IN!!! DON'T DARE TO RENT THIS PLACE AT ALL! Here's our experienced and experiencing. We are still renting because we have no choice but stay because of the lease contract (We can't afford to pay that expensive breach of contract equivalent to 2months rent that we have to pay)At first, processing are good and we scout the place(but not the actual unit we living in right now) and it's good. Let me tell you this, the very first day we moved in,… we've notice that the AC wasn't cooling (that's was July FYI during summer)and the we immediately called about it and they promptly put a service order on it but it took almost 2months just to figure it out the main problem of the AC. I bought stand fans to accommodate my 3 children (2yrs old, a 7 and a 10yrs old kids) and wife's complains. My wife were having an asthma attack almost everyday. They have to sent in the most experienced guy to resolve it and as I said it took almost 2 months. They were in and out of the unit almost 3x a week. We have to open the sliding door to let some cool breeze in BUT we have to sacrifice the train noise and gas smell. Not only that, the very next day, we were infested with ANTS. I have to buy an insecticide because the exterminator had it's schedule to inspect it or resolve it. We complained it but the manager said it was emailed to the corporate office 4 months ago but until now NO REPLY! Fall pass by and Winter came... still no reply for some incentives for that BAD Experience we had. NOW, We decided and called to switch back/turn on the cooling of the AC because it started to warm up a BIT (well hey got 3 kids to accommodate). Then this happen, 2 weeks ago until now we are smelling a very BAD ODOR(Smells like dead rats near the exhaust or AC). At first we thought it's coming from the bathroom, so we cleaned it and disinfected the whole unit. But THE SMELL IS STILL THERE... again we called and the management is accommodating for service to put on but we have to wait till next week for this to resolve. We ask for transfer but we are being told to pay some transfer fees for this... I mean come on! It's a Health Hazard place and unfair act of accommodation. FEES? I'm appealing to the National Housing Authority! Please help us out! Read More

I've been fighting an ant infestation for roughly three months. And every single neighbor I know has had the same issue with no productive cooperation from the management.

The hours posted on the leasing office are a blatant lie. Never once has anyone been around to help me on the weekends or in the early morning on the weekday.

I also received a joke of a renewal notice recently that asked for an additional $500 a month for my same leasing period. They couldn't pay me $500 a month to keep… living here; I'm counting down the days until I move out. Read More

Building 500 of Canyon Ridge Apartment Complex at Napa Junction is infested with ants. Every morning, I wake up an hour early to kill a few thousand ants that are using our apartment as an access point. We keep everything clean, constantly sanitizing and spraying essential oils, vinegar, and raid. We are confident the ants aren't finding food here, as we've been storing all of our food in the fridge. This includes dried beans, uncooked rice, and spices. This is an incredibly inconvenient routine… . No matter what we do, the ants remain. We wake up in the middle of the night, itchy, with ants in our bed. I am disgusted with the conditions; but more disgusting than that is the fact that we first reported this issue in late June/early July; and we are currently in the final days of August. We were promised an exterminator, but that promise came over a month ago. We've been patient, but tonight was my breaking point. Looking at my kitchen, there are dead ants everywhere. It feels futile and useless to clean up their dead carcasses, as I know tomorrow will be more of the same. This has become incredibly stressful, as we haven't been able to fully relax in our apartment for the last 50 days. It's silly to think that an ant infestation can add this much stress to our life, but I am at my wit's end. It seems to be the only people who care about this issue are the people in building 500, as all of our neighbors have expressed the same issue. It's going to be a week from tomorrow when the exterminator comes, but my wife and I might not make it that long as we've been pricing out hotels in the area to stay at until this issue is taken care of. Read More