Preserve at Marin

We have been tenants since July 2022, and have experienced the following issues:
1) Accounting - I strongly advise against using automatic payments and relying on the Ledger in the Resident Portal. We were overcharged in rent for a full year; charges have repeatedly been incorrectly added to our account.
2) Procedural - I strongly advise against using their insurance company. The minimum required insurance was incorrectly increased mid-lease.
3) Operations - We were victims on theft in excess… of $15K from a bike locker controlled by the community. The property failed to advise us of the theft in a timely manner; failed to provide police with security footage in a timely manner and continued to charge us rent for bike storage.
4) Business practices - Some tenants do not disclose all individuals living (30+ days) in their apartments. ConService charges are based on total services used in a building divided by the # of people registered in each apartment. Similarly, some tenants do not disclose their pets.
5) Customer Service - Community guidelines are not enforced: leash rules; vaping; noise after 9PM
6) Quality of life - Constant construction during our 3 years of residency; 6 damaged tires from stray nails; residents confronting their neighbors; residents confronting management; residents purposely damaging community amenities.

Management - It's a shame. We really wanted to enjoy living in the community, but are relived our tenancy is coming to an end. I'm happy to share supporting evidence and details of every instance mentioned above. Read More

Noise
Never ending construction with constant dirt and nails in tires
Absurdly expensive community utilities
No pool for 6 months
Frustrated /angry maintenance workers

Security concerns, quality concerns, noise, the list goes on. The biggest issue right now is the security. String of break ins have been happening, management notifies over 24 hours after the fact or not at all. When asking what is being done their best solution was providing tips at how residents can avoid being a victim. The price of this property is not cheap especially when you consider you won't have peace of mind when it comes to your safety.

I am appalled by the lack of concern for residents' safety and comfort at this apartment complex. The management is fully aware that the doors and windows are defective, yet they take months to repair them. This not only exposes residents to cold and uncomfortable living conditions but also poses a potential security risk. The management's negligence is unacceptable and demonstrates a complete disregard for our well-being. I cannot recommend this complex to anyone seeking a safe and comfortable… home.

The management's incompetence is evident in their inability to address essential issues such as broken gym equipment, which remains in disrepair for extended periods, creating an unusable fitness space for residents. Furthermore, the painfully slow process of repairing appliances, windows, and doors reveals a lack of concern for residents' comfort and well-being.

To add insult to injury, the property managers have demonstrated a lack of proficiency in handling even basic administrative tasks, such as ensuring the proper functioning of auto-payment systems. This has led to unwarranted late fees for residents who have entrusted the management with their timely payments.

The cumulative effect of these issues creates a living experience that is nothing short of a nightmare. From the constant noise and unsightly surroundings to the frustrating delays in addressing maintenance concerns, this apartment complex is far from an ideal place to call home. I strongly advise prospective tenants to consider alternative options and steer clear of subjecting themselves to these subpar living conditions. Read More