Cypress Village Apartment Homes

Pretty good repairment about our kitchen light bulb problem.Also does the air filter change.Restroom fan problem.All fixed by Juan.

I have lived in several communities but maintenance staff at Veneto are the best. Everyone of them are nice, respectful and responsive

I’ve been a resident at Murano, and it’s been almost a month since the fitness center was closed for repairs — with no updates or clear communication. I reached out via email, only to receive vague and unhelpful responses with no estimated timeline for reopening. If community amenities matter to you, I would not recommend living here.

This used to be the place to live. I’ve lived here going on 7 years. My rent goes up 300-400 every year, and yet no one cleans the building. Concrete in the hallway dusty, stains, trash, and debris. You can message the leasing office over and over no one cares. They apologize and just forget you even reached out. In the 7 years I’ve hear they have no cleaned the exterior windows even one time. Leasing office says “ yea not sure what happened we used to have a vendor for that” .

Two double digit rent increases (15% and 13%) and the service has steadily gone down hill. Regular cleaning of the hallways and stairways has stopped, maintenance requests take weeks to be resolved with some issues reoccurring. The pool and gym are not being properly maintained and are often closed for repairs. The management team is not understanding of the issues and frequently states "you can always move" as a response.