Cypress Village Apartment Homes

I’ve been a resident at Murano, and it’s been almost a month since the fitness center was closed for repairs — with no updates or clear communication. I reached out via email, only to receive vague and unhelpful responses with no estimated timeline for reopening. If community amenities matter to you, I would not recommend living here.

This used to be the place to live. I’ve lived here going on 7 years. My rent goes up 300-400 every year, and yet no one cleans the building. Concrete in the hallway dusty, stains, trash, and debris. You can message the leasing office over and over no one cares. They apologize and just forget you even reached out. In the 7 years I’ve hear they have no cleaned the exterior windows even one time. Leasing office says “ yea not sure what happened we used to have a vendor for that” .

Two double digit rent increases (15% and 13%) and the service has steadily gone down hill. Regular cleaning of the hallways and stairways has stopped, maintenance requests take weeks to be resolved with some issues reoccurring. The pool and gym are not being properly maintained and are often closed for repairs. The management team is not understanding of the issues and frequently states "you can always move" as a response.

I moved into Umbria Apartment Homes at Cypress Village in October 2023 with high hopes, but was quickly disheartened by a relentless ant infestation issue, particularly in the kitchen and the master bedroom's bathroom, just three days into our move. Despite promptly notifying the management, and their subsequent attempts to address the problem with pest control on two occasions, the infestation continues unabated. This issue has significantly impacted our quality of life, forcing us to seek... alternative housing.

It's truly disappointing as we were excited to make this our home, but the unresolved issue and the lack of an effective resolution from the management have left us with no choice but to move out prematurely. The management’s offer was to either switch units within Cypress Village within the first 30 days (although they offered a different plan due to availability) or move out with a penalty of 2 times the rent. This felt quite unfair given the circumstances, especially since this issue is not our fault yet we are being penalized with a hefty fee even within the 30-day move-out notice, despite having notified the management promptly.

This experience has been disheartening, and I feel obligated to share it for the consideration of future residents. I hope no one else has to go through such an ordeal and I sincerely wish better luck to future residents. Before moving in, ensure you have clarity on how such critical issues are handled to avoid finding yourself in a similar predicament. Lee mas

Notice corporate "Copy & Paste" response to every review. Even corporate doesn't care about their residents, and on-site managers follow in corporate's footsteps.

We've been a long time resident, and have lived in a sinking building resulting in nothing staying level in our home. Doors don't stay open, screen door continuously falls off, drywall seams show through the paint, corners cracking open.

Ants are always a nuisance and are never taken care of, no matter how many times you request... service for them.

This year they raised our rent 17%, with no added value for our hard earned income. Maybe if we got a 17% raise at work, it wouldn't be a big deal, but we didn't so it is. They will take your money, and then they will charge you more every year without giving any consideration to your financial condition. And if you have a problem with that, tuff luck. There is no one to listen to you, let alone work with you to keep you as a satisfied customer.

I expect another cookie cutter response from them, but I hope you are not fooled into trusting they care. Lee mas