Madison Hancock Park

From the moment I stepped foot in this building I felt comfortable. It's an inviting, clean and warm space. I love my apartment here.

Very well-maintained and well-run. Wonderful staff.

PROS: Responsive, informative and courteous management and maintenance staff; well-decorated and clean common areas.
CONS: no in-unit laundry machines

This apartment is overpriced and you probably can find something better in the same price range. The building is pretty old and has many issues that don't seem to be resolved anytime soon. Some rooms have been renovated but most rooms have remained the same for years. After someone moves out, they clean the room, paint the wall and, for the oldest rooms, upgrade the fixtures but you will notice and feel the age of the building once you actually start living here. You can also hear the elevators... going up and down from every single room inside the complex. Some of the biggest issues at this moment – the lower garage gate has been wide open 24/7 for the last 4 weeks or so, which means that anyone from the street has an access to the garage. Tenants had a difficulty opening the gate with the clicker for a while, and the management decided to just keep it open until they “find a vendor to fix it.” No update since. The laundry room is a headache as well. The machines often don’t respond to credit cards and won’t start. I have seen some tenants going to a laundromat nearby. Even if it starts, washing machines never finish a cycle in time. Some machines keep running over an hour. Here is the worst aspect of our apartment complex. The building manger is extremely standoffish and treats tenants as if they are his employees. He is not at all helpful or sympathetic and doesn't seem to care much about anything but himself. Some tenants keep quiet even if issues come up because 1) this manager doesn't like to hear complains 2) he doesn't make an effort to find the best solution 3) he is known for bullying tenants who voice their opinions by ignoring them completely. The only thing he is here for - to make our lives better. He is clearly not executing it. Read More

The management is an important aspect for us besides the apartment itself and we are absolutely satisfied with the service Marcus provided.