7/25/26
Management here is a joke
It's unfortunate that the management of this building is so inept because it's otherwise a very lovely complex. Since Bozzuto has taken over, however, there have been nonstop issues. First, they constantly say that they're too busy to answer emails and that speaking to them in person about issues is better. It's become obvious, though, that they do this to avoid having paper trails. At the time of lease renewal last year, they charged me rent twice and when I asked for a refund, they told me... they could only do so by check or I could just have the amount deducted from the next month's rent. Not sure what I would have done if I hadn't had extra cash on hand. They use a scam insurance company for renters insurance and surprise you with charges for it without warning. You are forced to use their utilities servicing company and then they pass the monthly charge onto you. When issues with neighbors arise and you present them with video and photographic evidence of damage done by said neighbors, they gaslight you and essentially tell you it's not their problem.
Review from Apartments.com
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Property Manager at Trademark responded to this review
Hello Kimberly,
We're sorry to hear that you feel this way about your experience at our community. Our team works very hard to provide responsive and professional service to all residents, and we are disappointed that your review does not reflect... the full context of our interactions. We would like to clarify that our management team regularly communicates with residents through both phone, email, and in-person, we maintain thorough documentation of resident concerns and our responses. In fact, we have extensive email correspondence regarding the concerns you have raised to us with yourself and your roommate. Meeting you in person, most recently last Friday morning, to discuss them further. Regarding your comments about rent charges, renter's insurance, and utility billing, these concerns have never previously been brought to management's attention. We would welcome the opportunity to review any questions you may have regarding these matters and provide clarification. We also take reports of property damage, resident disputes, and account concerns seriously. Our team investigates reported issues based on the information available and works to address concerns fairly and consistently. As a courtesy, when you first brought your concerns regarding your patio to our attention, our team cleaned the area and took steps to assist in resolving the issue. While we understand that not every outcome may align with a resident's expectations, we remain committed to addressing concerns professionally, transparently, and in accordance with community policies. If there are any outstanding concerns that remain unresolved, we encourage you to contact our management office directly so we can review them together. Best regards, - Trademark Team
