AQUA Marina del Rey

It’s not worth it. The building has issues with repeated theft from package room, bike room, and storage areas that management does little to address. The building is also in general disrepair, items and areas in the common area are seldom working and there are constant issues within the apartments that go unsolved for weeks.

Management is horrible and does not respond to questions or complaints. They overcharged me for 4 months, admitted they overcharged me in writing then reported me to the credit bureau. Do not live here.

The location is great, facilities/maintenance people are friendly, but resident services ("community managers") are horrible, you will never get a response unless they are trying to get you to renew your lease. Their doors are always closed, if you try to call the office during business hours - no one will pick up, if you leave a message - no one will call you back, if you try to email them - days on end with no response (they don't even meet their 48-hour response window they communicate), or… if you text them - they will ghost you.

For Building 2 (oh yeah, when you sign a lease, you don't know what building you're going to get into - and they are pretty different and the street address differs - they don't tell you that btw), the elevators are always down, there are three at in the year that I lived there, there was maybe 2-weeks when all three were up. There were several months when two were down, including the one in the main lobby (that is used by guests, so you can't buzz anyone up to your unit).

Additionally the front-door is broken, like someone tried to break-in and no one bothered to repair it, some of the "secure" doors are broken (aka does not need a fob to get in, and someone always leaves them propped open).

Also, if you end up in Building 2 (off Fiji), the packages are in Building 1, so it's quite the walk. The packages themselves, are in a giant room for the residents of both buildings with minimal security, so your stuff will get lost, stolen, or my favorite - people who get meal services who don't picked them up, the food goes bad and starts leaking all over the place.

Finally, the worst part - hot water. There is only one hot water heater for the building, so if you try to take a shower in the afternoon, like 3pm, it will take over 20-minutes to get hot water. This doesn't include the fact that in 1-year there, the water was out several times for a whole day -- which isn't so bad until you remember that you need water to flush the toilet. Read More

Living here is horrible!! If you live on Fiji Way, you will be rudely woken up at 7am by the sound of garbage trucks banging the dumpsters that sit outside.

Also, when our apartment flooded because the sprinklers went off in the floor above us, Aqua did NOTHING to compensate us in any way. For over almost a month, there were workmen in and out of our apt, cutting huge holes in the walls (including the bathroom so you could see our feet when sitting on the toilet). When we spoke to the… management about our issues, there response was "Not our fault. Not our problem."

Lastly, where is my security deposit???

Don't be fooled by the few friendly staff or the nice gym. The management at Aqua does not care about you. I cannot stress this enough: DO NOT LIVE HERE. Read More