Muirwood

Terrible property manager skills. High turn over. No responses to emails or maintenance requests which are cancelled without being resolved. Manager barely available.

I have lived here for many years. I recently no longer needed a 2 bedroom / 2 bath anymore and wanted to downsize to a 1 bedroom / 1 bath and I was so happy to be able to rent again at this property. I love it here. The management is excellent. I was so impressed how everyone bent over backwards to make sure I had all the resources to move. The grounds are clean and the maintenance crew here are super too. I appreciate the care that goes into this community . I can lay my head down at night or… be gone long hours at work and I feel safe and cared for. Thank you Muirwoods you are my forever home ?? Read More

Muirwood was my first apartment that I rented and I couldn't have choosen a better place. It has everything you could want: gyms, laundry, seclusion, and amazing proximity to grocery stores and other necessities. The staff are always available to help out with an issues and the managers are always available to help out with any questions they have. Darlene is always answering my questions and was always quick to refund me if I had paid too much. She's an amazing manager of an amazing complex and… I easily recommend this place for anyone in search of a good home. Read More

I have held back on this review with hopes that the issues will mellow out. I am at my brink. I will post this opinion is as many places as I can. I moved here in November 2019 (yes two months ago), and I have been completely baffled at what I have had to deal with. My current issue/concern is as follows. I was assigned with a parking spot that had accumulated a significant amount of dust. With the rain, it became more evident. When the area is wet, it makes the floor around my car muddy,… slippery, slimy and dangerous to get in to and out of my car. This is on top of it being extremely unsanitary. I reached out to management with pictures, and I received a response stating that they cleaned the area (apparently 4 days after it was to be done and I wasn’t notified). But the area was actually not cleaned. Management claims the cleaning people told her they did. And that they told her that dirt, no matter how much accumulates, has to be dealt with by me, normalizing my experience. Now the management office is literally steps away from my parking spot. Why would my issue not have been analyzed by them in presence. I have offered to be there and show what I am speaking of to avoid a he said she said between management and maintenance. I also noticed a water leak that usually leads to my spot from further on. So my spot has basically been wet many times even without the rain. Clearly the spot is even more dirtier and darker than spots that are by me which alone would be an indicator. Since I have moved in, I have had several issues. A cracked portion of my hardwood flooring which maintenance told me was due to previous shoddy work; loose kitchen cabinet shelf that literally did not have all for corners secured; loose bathroom sliding door which had to be tightened twice because it came off the hinge, and had to be turned 180 degrees to finally be secure and enable me to side it in from the inside; a refrigerator that backed up a huge clog of ice which had to be chipped out and heated to clear, a wall “electric” socket that I noticed was literally popped when I tried to plug an appliance in; a bathroom sink handle that was cracked and opened up. This has been a frustrating experience. My previous apartments that I have lived in 6 year and 12 year periods, has never put me in these positions, as they continually have maintained the premises way before requests. This is a regret I hope no one has to experience. Read More